Production Lead

Location: Lower Hartwell

Overview

Production Lead

At Soluswe continue to invest in our future and strengthen our repair capability,we'relooking for anexperienced

Production Leadwho combines technicalexpertisewith a strong customer and quality focus.

This role is suited to a confidentindividualwho takes ownership, workscollaborativelywithothersand understands the importance of getting things right first time for customers,technician sand the wider business.

Responsibilities

Whatyou'llbe doing

The future is ambitious now the technologies used in Body Shops are evolving every single day, which is really helping us re-shape vehicle repair industry.

That'swhywe'reexcited to be growing our teams and looking for people to join us as aProduction Lead

All roles are at the heart of our business,andyou'llneed be enthusiastic,upbeatand committed to delivering the best repair service.

As a Production Manager we want you to bring your previous experience, skills and knowledge to the team, you will run, motivate, develop and lead your team, ensuring the team delivers a world class customer service, meeting customer's needs and keeping promises, whilst meeting performance targets and operational objectives. If you love to stay busy this role is really for you.

Qualifications

Whowe'relooking for

You will lead and coordinate the workflow of repairs within the site, ensuring financial, volume and quality targets are achieved, ensuring high quality repairs within company procedures to maximise customer satisfaction. The effective management of the productive and support departments, and providing the delivery of high standard of engagement,motivation and employee relations. This role will report to the site manager

This role will include understanding and knowledge of

• The management and co-ordination of productive and support staff to ensure effective workflow of repairs to meet the volume, sales,costand customer/quality targets.

• Ensuring all Blueprint/Procedural/BS10125 regulations arealways adhered to.

• You will have accountability for meeting and improving on customer satisfaction targets

• You will achieve and maintain and embed all "best practice" and "lean activities" as instructed by business strategy.

• Achieving budget sales and cost targets weekly,monthly and annually

• Ensuring all health and safety policy and procedures arealways followed with all staff utilising safe working practises andmonitorthe correct use and storage of PPE.

• Achieving plan departmental and site productivity by effective holiday planning, workshop loading, scheduling,motivation and performance management of the productive staff.

• Achieving company requirements for all legal and head office submissions.

• Apply Standard Operating Procedure in accordance with policy standards

• Ensuring regular 1 to 1's and quarterly reviews are undertaken in a timely mannerand ratings are correctly applied.

• Build alongside the site manager to ensure talent identification and appropriate succession planning is in place.

You would havepreviousexperience in a similar role with the following skills/knowledge

• Experience of high-volume accident repair management and scheduling (essential)

• Deep understanding and experience of BS10125 regulations (essential)

• Knowledge and experience of Thatcham repair methods

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer's leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.