General Manager

What’s Unique About You

Unique about you is what makes us better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John’s team today!

The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa John’s restaurant to ensure profitability. This is accomplished by being a self‑sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. Other responsibilities include the management of operations, the execution of all Company policies, procedures, programs, and systems, and ensuring compliance with all federal, state and local laws and ethical business practices.

This position oversees all operational aspects of a Papa John’s restaurant, including execution of all Operations Manager duties when that position is unavailable or unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available, restaurant team members and delivery drivers report directly to the Operations Manager; where this role is unavailable, they report to the General Manager.

• Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern. Respond professionally and promptly to all customer concerns or issues. Solicit customer feedback, share it with the team, and use it to improve restaurant operations and build brand loyalty. Oversee training and execution of quality standards.
• Oversee recruiting efforts to meet staffing needs and comply with uniform and appearance standards. Establish and communicate performance expectations, conduct timely and effective performance reviews, document performance issues, and take appropriate disciplinary action, up to and including termination. Effectively coach and develop direct reports and build an atmosphere of teamwork and fun, including team‑member recognition programs.
• Manage sales goals against budget and prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance or address deficiencies in sales trends such as ticket average and order frequency. Seek additional sales through traditional and non‑traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manage profit goals against budget and prior year; ensure food, labor and other controllable costs stay within budget, and correct deviations by accurately utilizing the FOCUS System. Develop and implement plans to resolve unfavorable trends and enhance profits. Execute administrative and cash‑management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
  
  Manage company assets, ensure the restaurant is clean and fully equipped, and that all equipment operates properly; ensure safety and security standards are met at all times; oversee preventative maintenance and repairs when necessary.

• Two years of successful restaurant management or supervisory experience preferred.
• High school diploma or equivalent required.
• Serv‑Safe/Local/State Food Service Certification.
• Basic accounting, including invoice reconciliation and financial statement analysis.
• Cash management skills.
• Bilingual in certain markets.
• Valid driver’s license under the laws of the state(s) where the team member works, insurance, satisfactory vehicle, and ability to drive.
• Must be 18 years of age or older.
• Must be able to work long hours (50+ hours per week required), scheduled or unscheduled, including nights, weekends, and emergencies.

• Analytical skills: effectively uses data to generate insights for operations excellence.
• Planning and prioritization: highest impact, highest value.
• Financial and business acumen.
• Communicates effectively and candidly.
• Problem solving; uses rigorous logic to solve problems with innovative effective solutions.
• Process improvement: strives to…