Operations Manager

Location: Gayton

A superb opportunity has arisen for an experienced Operations Manager to join a well-established and highly regarded private holiday park estate near Gayton, Norfolk, overseeing operations across multiple sites (6). This is a key leadership role, ideal for someone with a proven background in holiday park management, estate operations, or hospitality environments, seeking a long-term position within a loyal, hardworking and supportive team.

The Role:

You will take full responsibility for the daily operations, presentation standards, maintenance, health and safety, and compliance across the parks, ensuring everything is maintained to an exceptional standard. Acting as the first point of contact for over 400 caravan owners, you will play a central role in delivering an outstanding customer experience while maintaining a well-run, efficient operation. Based in Gayton, you will regularly visit up to six additional sites, so being able to drive and travel between locations is essential.

Key Responsibilities:

Overseeing the daily operations of multiple holiday park sites Maintaining high standards across grounds, landscaping, facilities, repairs and maintenance Ensuring full compliance with health and safety regulations and legal requirements Leading and managing teams across grounds, maintenance, reception and aftersales Providing strong, visible leadership and team support Managing budgets, cost control and operational efficiency Supporting park development projects and improvements Overseeing all aspects of maintenance planning and delivery Delivering an exceptional customer experience and managing owner relationships Acting as a key point of communication for homeowners and stakeholders

The Ideal Candidate :
An experienced Operations Manager, Park Manager or Estate Manager with a strong operational background A proven track record of long-standing roles, demonstrating loyalty and consistency A confident and approachable leader, someone who is genuinely easy to work with Highly organised, methodical and detail-focused A strong communicator, comfortable managing customer relationships at all levels Professional, well-presented and solutions-focused Hands-on, capable, and willing to go above and beyond Essential requirements Full UK driving licence, ability to travel between sites Strong experience in operations, team leadership, compliance and maintenance oversight Package:
Competitive salary, with scope to increase depending on experience, Full-time, long-term opportunity, Excellent working environment within a respected and growing business This is a fantastic opportunity to join a well-run and established operation, where team members are valued, supported, and stay long-term. You will be a key and trusted member of the business, working alongside a loyal team in a role where your experience, leadership, and attention to detail will make a real impact every day.