Supervisor - Costa

Supervisor, £21,114.99 per annum, 40 hours per week. Address:
Swansea Services, M4 Junction 47, Penllergaer, Swansea SA4 9GT
. As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours.

• Annual bonus up to £3,445 pa
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step.

We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work‑life balance. Where our customer’s journey pauses, yours just begins.