Used Car Retail Sales Manager

Logic
360

Location: North Wales

Employment Type: Permanent

Working Shift Patterns: Week 1: 5 weekdays, Saturday off, Sunday closed
Week 2: 4 weekdays and Saturday, Sunday closed

Working Hours: 08.30am to 18.00pm

Salary: £32,000 OTE £60,500 uncapped commission plus employee car scheme (subject to meeting eligibility criteria)

Logic 360 Ltd is a leading Talent Partner to high‑profile clients in the automotive industry, committed to excellence and innovation. We pride ourselves on our dedication to delivering first‑class services and solutions to our clients and our candidates. Our team is composed of skilled professionals who thrive in a dynamic and supportive environment, helping you along your professional journey.

Our client believes outstanding service is at the heart of everything they do. As their Used Car Retail Sales Manager, you will support the sales team to hit targets, delight customers, drive retention, and stay fully compliant.

We are seeking an experienced and motivated Retail Sales Manager to oversee the daily operations of our client’s sales department. You will lead a skilled team of sales executives and administrative staff, ensuring the smooth running of the sales department while maintaining the highest standards of quality, efficiency, and customer service.

• Manage profitability, finance administration, and customer enquiries for vehicle sales, ensuring effective dealership support.
• Achieve agreed targets for used car sales, finance income, and profit‑generating products within operating guidelines.
• Maintain and update the CRM Portal daily, allocating settlement requests and end‑of‑terms to Sales Executives in consultation with Sales Managers.
• Support the enquiry management and retention processes, ensuring procedures are followed in the absence of the Sales Manager.
• Maintain accurate sales, finance, and CRM records, ensuring all paperwork and financial documentation is completed correctly and on time.
• Deliver excellent customer service, resolving queries and complaints professionally.
• Ensure compliance with FCA requirements, financial regulations, and dealership procedures.

• Knowledge of financial packages, accessories and insurance products.
• Excellent customer service and organisation skills.
• Excellent communication and administrative skills.
• Reliable and focussed.
• Excellent attention to detail.
• Ability to work well under pressure and to tight deadlines.
• Ability to work within a team environment.
• Ability to use own initiative.
• Experience communicating with Senior Management.
• Ability to work weekends and bank holidays.
• Knowledge of Drive and Word package IT experience.

• Strong leadership and team management skills.
• Excellent organisational and time management abilities.
• Customer‑focused with strong communication and problem‑solving skills.
• Commercial acumen with experience in budgeting and cost control.
• High standards of quality and attention to detail.
• Commitment to health and safety and maintaining compliance at all times.

• Time to Unwind – Enjoy 22 days’ holiday, increasing to 25 days with length of service, plus your birthday off to celebrate!
• Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply).
• Work Where People Matter – A friendly, family‑run business with a supportive team culture.
• Expert Training – Specialist development to keep your skills sharp.
• Grow With Us – Ongoing learning and a clear path to progression.
• Enjoy Your Environment – Work in a modern, high‑spec facility designed for excellence.
• Security and Peace of Mind – Benefit from our Life Assurance Scheme.

Logic 360 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.