Team Leader, Management

Your new company
HMP Cardiff is a Category B local prison located in the centre of Cardiff, Wales. It primarily holds adult male prisoners, including those on remand, serving short sentences, or awaiting transfer to other establishments. The prison provides a range of services aimed at rehabilitation, including education, training, and work opportunities.

Your new role
As a Reactive Supervisor, you will be responsible for the safe, efficient and compliant delivery of reactive maintenance services across the site. You will lead frontline operational teams, oversee contractors, drive performance against key KPIs and promote a positive Health & Safety culture.
Key responsibilities include:

• Managing KPI 5 performance, ensuring targets of 90%+ are achieved through effective monitoring of CAFM reports, work order management and performance reporting.
• Coordinating reactive repairs requiring contractor support, including obtaining quotations, managing costs, chasing progress and escalating issues where necessary.
• Supporting labour resource planning alongside the Site Manager, ensuring adequate staffing levels are maintained when approving annual leave requests.
• Promoting and enforcing Health & Safety standards, including Zero Code compliance, Permit to Work controls, Point of Work Risk Assessments and close call reporting.
• Managing procurement activities through the correct use of P-Cards and Purchase Orders.
• Overseeing Cells Out of Use (COOU) management to minimise downtime and ensure appropriate mitigation is in place.
• Supervising departments outside of core trades delivery, including Stores, CES, Cleaning and Grounds Maintenance teams.
• Deputising for the Site Manager as required and maintaining high standards of professionalism and leadership.
• Managing contractor performance, ensuring compliance with RAMS, quality standards and audit requirements, including 10% quality assurance checks.
• Ensuring compliance with site procedures, including tool control, permits, staff inductions, daily timesheet submissions and end-of-day lock-up processes.

What you'll need to succeed
To be successful in this role, you will have:

• Previous supervisory experience within a facilities' management, maintenance, engineering or operational environment.
• Strong knowledge of reactive maintenance delivery and contractor management.
• Experience of working with CAFM systems and managing performance against service delivery KPIs.
• A good understanding of Health & Safety legislation, safe systems of work, risk assessments and permit-to-work procedures.
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
• Strong leadership and people management skills, including experience of managing performance, attendance and team development.
• Effective communication and stakeholder management skills, with the confidence to challenge unsafe behaviours and drive performance improvements.
• Experience managing procurement processes, materials and operational resources.
• A proactive approach to problem-solving and continuous improvement.
• Competent IT skills, including Microsoft Office and operational management systems.

Desirable qualifications and experience:

• Supervisory or team leader qualification.
• Health & Safety qualification such as IOSH Managing Safely or NEBOSH.
• Experience working within a secure, custodial or highly regulated environment.
• Knowledge of contractor management and quality assurance processes.

What you'll get in return
A competitive rate of pay.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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