Head of Facilities

Job Title

Head of Facilities

Location

Heald Green - With Cross-Site Working

Salary

Hospice Band 8a - £57,528 - £64,750 pro rata (Competency Based Framework)

Hours

Full Time - 37.5 Hours Per Week

Contract

Permanent

Introduction

At Moya Cole Hospice, there's one thing that motivates us and that's providing excellent care and support to those living with or affected by life-limiting Illnesses. We're continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations. You'll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.

Are you an inspiring leader with the vision to shape and transform our estates and facilities services? Can you demonstrate a track record of delivering service improvements, driving innovation and leading significant estates and facilities projects? Do you bring up-to-date professional knowledge, a strong focus on safety and compliance with experience of working within a regulated environment? You will be passionate about creating environments that support outstanding patient care, a collaborative colleague, and an engaging leader who can develop and inspire large, multidisciplinary teams.

Most importantly, you will be wholeheartedly committed to the purpose and values of hospice care.

The Role

This is a pivotal role responsible for leading the strategic and operational management of estates and facilities services across two very different yet complementary hospice environments and associated trading operations. One is a brand new, state-of-the-art building that offers a modern, inspiring place to work, providing exceptional opportunities to introduce new ideas and ways of delivering services. The second is a well-established, purpose-built hospice that has been serving the community for over 40 years and now requires ambitious redevelopment.

A key part of the role will be to shape this transformation, drawing on the innovation, learning and design of the new site to inspire the future.

The postholder will champion a hospitality mindset, ensuring patients, families, colleagues, and visitors experience safe, comfortable, and thoughtfully designed environments and facilities.

Key Responsibilities:

• Lead the development and delivery of the Estates and Facilities Strategy.
• Oversee estates, maintenance, catering, housekeeping, reception and front-of-house services.
• Ensure compliance with all statutory, regulatory and health & safety requirements.
• Lead capital projects, service improvements and business continuity planning.
• Manage budgets, procurement and contract performance.
• Identify and develop income-generating opportunities within facilities and hospitality services.
• Drive a culture of customer service excellence, innovation and continuous improvement.
• Lead, inspire and develop multidisciplinary teams.
• Use data, technology and digital systems to improve performance and decision-making.

Requirements

We are seeking an experienced and dynamic Head of Facilities to lead our Estates, Facilities, Hospitality and Support Services functions. This is an exciting opportunity to shape and deliver high-quality, safe and compliant services that support exceptional patient, visitor and colleague experiences across our hospice sites.

Essential:

• Degree in Facilities Management or equivalent experience.
• Professional membership of IWFM or equivalent professional body.
• Health & Safety qualification (e.g. NEBOSH or IOSH).
• Significant leadership experience within estates and facilities management.
• Experience managing multiple service areas, such as estates, maintenance, catering, housekeeping or facilities operations.
• Strong knowledge of health & safety, compliance and regulatory requirements.
• Experience managing budgets, contracts and procurement.
• Proven ability to lead change and deliver service improvements.
• Excellent communication, stakeholder management and leadership skills.
• Strong digital and data analysis capabilities, including Microsoft 365 applications.

Desirable:

• Experience with in healthcare, hospice or other highly regulated…