Shop Manager

About The Role

Our Shop Managers have the freedom and independence to take ownership of their shop's performance, maximizing profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff and volunteers, creating a caring and supportive environment for people to flourish.

Our charity shops are vital in raising funds from the sale of pre‑loved, donated stock to fund Mind's vital mental health support services. They play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer, or access our mental health information.

As a Shop Manager, you'll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same. You will also have opportunities to take ownership of your development, with support to help you reach your ambitions in whatever way this looks like for you. We actively look for opportunities to learn and grow so we can do better for the people who need us.

You will be valued for the unique contribution that you can bring. We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect. We're passionate and determined people, always looking for ways to build a better future for mental health.

• Has experience as a retail manager or a similar management role
• Has the ability to effectively lead and motivate others
• Can plan and prioritise workload, and the workload of their team
• Has commercial awareness
• Has a strong customer focus
• Demonstrates our values and behaviours, which are at the core of all we do

• Competitive annual salary
• 25 days' paid holiday per year (pro‑rata for part‑time employees)
• Development workshops & courses, to help build your career
• Comprehensive, personalised induction programmes, tailored to your role when you join us
• A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
• A strong commitment to work‑life balance
• Family friendly policies & enhanced pay
• A competitive pension scheme & life assurance, available to all our employees
• 25% staff discount in all Mind shops
• Access to exclusive discounts at over 160 retailers through our employee savings app
• Employee Assistance Programme
• Cycle to Work Scheme
• Interest‑free season ticket loan

We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. The successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or work with adults workforce check based on their role and responsibilities.

Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.

This vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.