Hospital Operations Manager

Role Overview

• Non-clinical operational leadership role
• Full autonomy to showcase your skills connecting people, systems and processes
• 100% employee‑owned 24/7 emergency hospital

Animal Emergency Australia (AEA) is a leader in emergency and critical care veterinary services, delivering high-quality care across a national network of hospitals. We are committed to clinical excellence, innovation, and building environments where our people can perform at their best and grow meaningful careers.

Perth Vet Emergency (PVE) Cannington is AEA’s flagship hospital in WA, delivering 24/7 emergency and critical care to the local community and surrounding regions. With a team of 70+ veterinary professionals and support staff, PVE Cannington combines clinical capability with a strong, people‑first culture. As part of the AEA network, it offers a collaborative environment where leaders can make a meaningful impact on patients, clients, and their teams.

We are seeking a highly capable Hospital Operations Manager to join our Cannington hospital in Perth, playing a pivotal role in the performance of a fast‑paced, 24/7 emergency hospital.

Create and support the operational conditions that enable exceptional emergency care; ensuring people, systems and resources work seamlessly so clinicians can focus on delivery of exceptional care.

This is a critical operational leadership position at one of Western Australia’s leading emergency veterinary hospitals. You will have autonomy to make a daily impact, influence leadership decision‑making, and drive outcomes that directly improve patient care, team experience, and overall performance.

• Lead day‑to‑day hospital operations, ensuring efficiency, safety, and consistency
• Proactively identify and resolve operational inefficiencies
• Oversee workforce capacity, including roster alignment, sustainability and operational coverage
• Ensure facilities, systems, and equipment are compliant and fit‑for‑purpose
• Drive WHS, compliance, and risk management to best practice
• Lead and deliver continuous improvement initiatives and operational projects
• Monitor resource utilisation and expenditure to ensure sustainable hospital performance
• Support and coach leaders to strengthen execution and accountability

• Minimum 5+ years’ experience in operations leadership within fast‑paced, complex environments (essential)
• Demonstrated success in delivering outcomes in high‑pressure, dynamic operational settings
• Excellent organisational capability and ability to manage competing priorities
• Highly developed communication and stakeholder engagement skills
• High emotional intelligence with the ability to influence across cross‑functional teams
• Experience operating within a 24/7 environment (highly regarded)
• Background in healthcare, veterinary, aviation, mining or similar 24/7 service‑based environments (highly regarded)

• Impact:
  See the direct result of your work on patient outcomes, team wellbeing, and operational excellence
• Culture: A values‑driven organisation focused on trust, continuous improvement, and high performance
• Autonomy:
  Take ownership of hospital operations and shape how a critical 24/7 service functions
• Influence:
  Work closely with senior leaders and directly impact decisions, performance, and outcomes
• Growth:
  Clear pathways for career progression and leadership development across a national network of emergency hospitals.