Service Manager

We're looking for an experienced Service Manager to lead St Margaret's House, providing the leadership, direction and support needed to deliver high quality care for older people.

This is an opportunity to lead an established residential service, inspire a dedicated team and drive continuous improvement, ensuring residents receive the highest standards of person centred care in a safe, welcoming environment.

As Service Manager, you'll be responsible for the overall leadership and performance of the service, ensuring it continues to deliver excellent outcomes for residents while meeting regulatory and organisational standards.

You'll:

• Lead the day to day operation of the service, providing clear, visible leadership to your team.
• Foster a positive culture where colleagues feel supported, valued and empowered to deliver outstanding care.
• Drive quality improvement, ensuring best practice and regulatory standards are consistently met.
• Oversee budgets, workforce planning and resource management to ensure the service operates effectively.
• Recruit, develop and retain a skilled and motivated team.
• Build strong relationships with residents, families, health professionals and partner organisations.
• Identify opportunities to develop and enhance the service in response to the needs of residents and the local community.
• Contribute to the wider strategic objectives of Cross Reach while championing its values across the service.

You’ll be an experienced social care leader who enjoys bringing out the best in others. Confident leading teams, managing services and driving positive change, you’ll combine strong operational skills with a genuine commitment to delivering exceptional care. You’ll be an effective communicator, an organised decision maker and someone who leads with integrity, creating an environment where both residents and colleagues can thrive.

You’ll hold an SVQ Level 4 in Social Care (or equivalent), together with a recognised management qualification, or be working towards one in line with SSSC requirements.

We also offer you a range of benefits that you would expect from an organisation that support others.

Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments.

We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most.

But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.

Cross Reach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.

Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances.

As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of…