Integrated Facilities Management Operations Lead

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management to serve commercial real estate needs of its clients worldwide. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. We believe enduring success can only be built on afoundation of responsible business practices, and that everyone gains an advantage by adopting the values of RISE (Respect, Integrity, Service and Excellence).

The IFM Lead serves as the primary strategic lead and operational authority for the organization’s physical assets and working environments. This pivotal role goes beyond day-to-day management, acting as the architect of a holistic, integrated service delivery model. You are responsible for transforming complex facilities operations into a strategic asset that drives employee well-being, optimizes productivity, and directly supports the client's broader business objectives through a partnership-driven approach.

• Provide the best buildings at the most competitive costs
• Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, andour brand
• Create exceptional moments to deliver africtionless experience for colleagues our moments that matter consistently
• Take responsibility for operational excellence across all services delivered within the site by demonstrating resilience and mitigating risk

• Unified Service Delivery:
  Lead the integration of the overall service delivery model, seamlessly blending technical engineering (hard services) and facilities management (soft services) to provide a unified property services solution.
• Portfolio Strategy:
  Develop and execute multi-year workplace strategies that align with organizational goals, emphasizing innovation, brand identity, and long-term asset value.
• Change Management:
  Champion the research, evaluation, and adoption of cutting-edge workplace technologies and programs, driving organizational change management for widespread adoption and lasting impact.
• Governance & Compliance:
  Lead day-to-day operations with an uncompromising focus on statutory compliance, governance, and the continuous development of customer operational responsibility.

• Budget Oversight:
  Provide expert management of capital and operating budgets, ensuring astute financial stewardship and rigorous control over direct/indirect expenses, preventative maintenance, and project/capital items.
• Cost-Benefit Analysis:
  Conduct in-depth analysis for all facilities projects, ensuring maximum value and alignment with long-term financial health and client business needs.
• Contract Lifecycle Management:
  Strategically negotiate and manage high-value vendor and contractor agreements. Act as a leader in RFP development, SOW creation, SLA/KPI development, and performance monitoring.
• Audit & Reporting:
  Implement robust audit protocols and financial reporting mechanisms to ensure transparency, accountability, and consistent performance across the portfolio.

• Strategic Partnership:
  Serve as the single point of contact and primary escalation point for key client stakeholders and executive leadership.
• Data-Driven Insights:
  Develop compelling executive narratives by translating operational data and occupant feedback into actionable insights, demonstrating clear ROI and return on experience.
• Vendor & Landlord Relations:
  Maintain positive, strategic relationships with local landlords and third-party partners,…