Operational Industrial Cleaning Supervisor

Operational Industrial Cleaning Supervisor

Salary: £35,000 £ 40,000 + Quarterly Bonus (OTE £38,000 £ 44,000) per annum + Company Van (Personal Use)

Location:

Liverpool - Covering sites across north England & scotland (Share duties across Northern Ireland)

Employment Type:

Full-Time

About the Role

We are an agency recruiting on behalf of a leading specialist cleaning company seeking an experienced and highly organised Operations Supervisor to oversee cleaning teams and service delivery across retail sites nationwide.

This is a non-working, supervisory position. You will not be expected to carry out cleaning duties as part of your day-to-day role. Instead, you will travel across sites to oversee teams, monitor performance, ensure contractual KPIs and SLAs are consistently achieved, and make sure the quality of work meets or exceeds client expectations.

You will be responsible for the day-to-day management and coordination of staff across multiple sites, acting as the key link between operational teams, management and clients. The role will also involve reviewing site reports, monitoring completion of works, identifying issues and ensuring any actions are followed through promptly.

The successful candidate will be comfortable managing people remotely and across multiple locations, travelling extensively throughout the UK and working flexibly around operational requirements, including nights and early mornings when required.

Key Responsibilities

• Oversee the day-to-day performance of cleaning teams operating across multiple UK sites
• Travel nationwide to carry out regular site visits, inspections and team meetings
• Ensure all contractual KPIs, SLAs and service standards are consistently achieved
• Monitor the quality of completed work and ensure it meets client expectations and company standards
• Conduct regular site inspections and quality audits
• Manage and support staff across sites, providing direction, feedback and day-to-day supervision
• Monitor attendance, punctuality, conduct and overall staff performance
• Identify performance issues and implement appropriate corrective actions
• Review reports, photographs, completion records and other documentation submitted by site teams
• Ensure all scheduled works are completed correctly and within agreed timescales
• Follow up on incomplete, poor-quality or outstanding works and ensure they are rectified
• Act as a point of contact for operational staff and escalate issues to senior management where appropriate
• Maintain strong working relationships with clients and ensure their expectations are consistently met
• Respond to client concerns and ensure issues are resolved promptly and professionally
• Monitor the use, condition and availability of equipment and materials across sites
• Ensure teams comply with company procedures, health & safety requirements and site-specific rules
• Ensure all relevant paperwork, site reports and compliance documentation are completed accurately
• Identify opportunities to improve operational efficiency, service quality and team performance
• Support the recruitment, induction and ongoing development of operational staff where required
• Provide regular performance updates and operational reports to senior management
• Ensure a consistently professional company image is maintained across all client sites

What We're Looking For

• Previous experience in a supervisory, management or operations role, ideally within cleaning, facilities management, industrial services, retail, logistics or a similar multi-site environment
• Strong people-management and leadership skills
• Experience managing teams across multiple locations or sites
• A strong understanding of KPIs, SLAs, quality standards and service delivery
• Excellent organisational and time-management skills
• Ability to identify problems quickly and take ownership of resolving them
• Confident communicating with both operational staff and clients
• Strong attention to detail, particularly when reviewing reports and quality standards
• Ability to work independently and manage your own schedule
• Comfortable using smartphones, tablets, email and reporting systems to monitor site activity
• Flexible approach to working hours, including occasional nights, early…