Operations Manager

Operations Manager

Honeypot Dalleagles, New Cumnock, East Ayrshire

Reports to:

Director of Operations

£42,000–£44,000 per annum Permanent | Full-time | 37.5 hours per week

Closing date: 11th September

Job Purpose

The Operations Manager is responsible for the safe, effective, and high-quality delivery of Honeypot Scotland services. This includes operational leadership, safeguarding accountability, workforce management, and oversight of the site, systems, and resources. The role leads a flexible, predominantly zero-hours workforce and ensures consistent service delivery through clear communication, defined expectations, and robust operational processes. Working closely with the Fundraising Team, the postholder ensures services are deliverable, sustainable, and aligned with organisational growth, contributing operational insight to support funding decisions and future planning.

Key Responsibilities

1. Service Operations & Delivery

• Lead the delivery of respite breaks, health and wellbeing programmes, memory-making days, and outreach services
• Ensure services are safe, high-quality, and consistently delivered in line with organisational standards
• Plan and manage staffing rotas, logistics, and operational delivery (including transport, catering, and equipment)
• Maintain compliance with safeguarding, health & safety, and risk management standards
• Use digital systems and communication tools to coordinate delivery across a flexible workforce
  • Ensure all operational plans, changes, and expectations are clearly communicated in writing
• Monitor service capacity, pressures, and constraints, providing clear insight to inform organisational planning and funding decisions
• Build and maintain effective relationships with schools, referrers, and local partners

2. Safeguarding & Risk Management

• Act as Designated Child Protection Lead (DCPL) for Scotland
• Ensure safeguarding policies and procedures are fully implemented, embedded, and consistently applied
• Maintain accurate and timely written records of incidents, escalating concerns appropriately
• Oversee health & safety systems, including fire safety and emergency procedures
• Ensure all external activity (e.g. visits, supporter engagement) is safely managed and does not compromise service delivery

3. Stakeholder Engagement

• Build and maintain strong relationships with families, schools, and partner organisations#
• Proactively identify, research, and engage new referring agencies to grow and diversify the referral base
• Develop targeted engagement activity to increase awareness and access to services, with particular focus on Glasgow, Edinburgh, and North/East Ayrshire
• Represent Honeypot in external meetings, partnerships, and community activity
• Support the development of effective referral pathways and ensure accessibility of services
• Ensure all external communications accurately reflect service availability, capacity, and safeguarding requirements
• Maintain high standards of clear, professional, and consistent written communication

4. Staff Leadership & Development

• Line manage the Children’s Services Coordinator, providing day-to-day leadership and oversight, alongside a flexible, predominantly zero-hours workforce delivering child-facing services
• Lead recruitment, induction, supervision, and performance management within a dispersed team model
• Develop a positive, accountable, and high-performing team culture across a workforce that is not consistently site-based
• Ensure clear, consistent, and timely communication with all staff using appropriate digital platforms
• Foster team cohesion, engagement, and inclusion regardless of working pattern or availability
• Set clear expectations for performance, safeguarding practice, and conduct, ensuring accountability across the workforce
• Implement structured communication and check-in processes to maintain oversight of performance and staff wellbeing
• Ensure all staff maintain required training, competencies, and compliance through proactive tracking and follow-up

5. Site & Facilities Management

• Oversee the maintenance and safe operation of the site, grounds, and equipment
• Manage contractors and ensure all works are delivered to required standards
• Ensure safe management of…