Location: Brighton
WE ARE LANDSEC
We identify and shape places that create opportunity enhance quality of life and bring joy to the people connected to them. This is how weve created the UKs leading portfolio of urban places and one of the largest real estate companies in Europe.
Our 10 billion portfolio is built around premium workplaces the countrys pre-eminent retail platform and a residential pipeline that will redefine urban life. Weve honed this ability over 80 years. Spotting the opportunities building the partnerships and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.
LOCATION
The role will be based at Brighton Marina. There will be the need for occasional travel to other sites around the country and London Victoria as and when required.
This role is contracted for 28 hours per week to be worked a minimum of 4 days over 7 per week.
THE TEAM
Youll join a small but ambitious team at Brighton Marina working directly alongside the Centre Director to deliver the operational commercial and guest experience objectives of the destination.
While the Landsec on-site team is intentionally lean the role works closely with a full suite of specialist Elevate service partners responsible for security cleaning technical services landscaping and wider operational delivery. Success is achieved through strong collaboration influence and partnership working rather than direct line management.
The successful candidate will also work closely with fellow landowners occupiers and key stakeholders across the Marina helping to support the continued growth and evolution of this unique mixed-use destination.
THE ROLE
Centre Operations Manager (28 Hours per Week)
Brighton Marina is a unique mixed-use destination on the South Coast combining retail leisure hospitality and community spaces within a vibrant waterfront setting.
As Centre Operations Manager you will lead the safe compliant and efficient operation of the centre through a range of service delivery partners ensuring high standards of presentation sustainability and guest experience.
What Makes This Role Different
- Lead operations at one of the South Coasts most diverse and high-profile destination assets.
- Play a key role in Health & Safety compliance service partner management and operational resilience.
- Influence sustainability initiatives operational improvement projects and guest experience delivery.
- Enjoy a flexible 28-hour working pattern with genuine autonomy and accountability.
- Work closely with senior stakeholders while making a visible impact on the success of Brighton Marina.
PRINCIPLE ACCOUNTABILITIES
- Lead the operational performance of the centre through effective management of all service delivery partners ensuring the highest standards of safety compliance presentation and guest experience.
- Act as the Responsible Person for Health Safety and Security ensuring all statutory regulatory and company requirements are met and embedded across the asset.
- Provide visible operational leadership across all service partner work streams driving accountability performance continuous improvement and operational excellence.
- Develop strong relationships with service partners fostering a collaborative culture focused on delivering best-in-class outcomes for guests occupiers and stakeholders.
- Lead the contract management and performance review process for all operational service partners ensuring delivery against contractual obligations KPIs and budget expectations.
- Oversee the operational management of all centre services including security cleaning waste management landscaping technical services car parking and planned maintenance activities.
- Lead and coordinate responses to operational incidents emergency planning business continuity requirements and crisis management processes in line with site requirements.
- Ensure all risks relating to health and safety fire safety terrorism security and business continuity are appropriately assessed managed and regularly reviewed.
- Lead the delivery of the centres ESG and environmental objectives driving improvements in sustainability performance and regulatory compliance.
- Manage the delivery of planned property projects and operational improvement initiatives ensuring works are completed safely efficiently and with minimal disruption.
- Drive a first-class guest experience through exceptional operational standards and effective service partner performance management.
- Support the…
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