Team Leader, Management

Position: Team Leader vacancy
Location: Glasgow

We have exciting opportunities available for new Team Leaders to join our prestigious banking client     .
If you thrive in a fast-paced environment, are a driven and competitive individual with a desire to develop and progress those around you then we would love to hear from you!
Team Leader vacancy
Start Date     : 26th October 2026
Location     :
On site role - Glasgow city centre
Hours     :
Full-time 40 hours per week, full flexibility required between 7am – 9pm Monday to Saturday & 10am to 5pm on Sunday
Contract     :
Permanent
Salary :
£27500

Role Overview
As a Team Leader you will be responsible for the delivery and improvement of the customer experience through management and coaching of a team to provide excellent service which exceeds customer expectations.
You will do this by ensuring a positive, productive, engaging team culture delivering a simply brilliant experience through your ability to lead, inspire, motivate, coach and manage your people to deliver exceptional levels of quality whilst meeting all relevant operational and business targets.
Through your leadership experience, you will have the ability to create a customer centric culture, ensuring that all team activities are focused on the effective delivery of a simply brilliant experience in every interaction driving a high level of customer satisfaction:
Maintain effective control of all aspects of people processes including absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management, and all other employment related issues ensuring they are managed in line with policy frameworks

Contribute ideas and suggestions to improve business processes

Coach and encourage people to reach beyond their potential and to own and achieve their performance, quality, and customer outcomes consistently.

Create a highly engaging, inclusive, and fun work experience for your team.

You will ideally have:
Proven people management skills with the ability to lead and motivate a team and act as a role model

Hands on, proactive and engaged with a background in leading others, working to targets and driving performance at both group and individual levels

Experience of working within a contact centre environment

Demonstrable experience of managing multiple workflows within a systems thinking environment

Understanding the direct and indirect impact of poor performance, attrition, and absence within the team and therefore able to strive for excellence in these regards yourself

Performance and quality management experience

Used to working in a high volume, fast paced, ever changing environment

Proven ability to multi-task a number of sometimes conflicting priorities

Passion for working as part of a team

Consistently strive to exceed customer expectations

Excellent communication and interpersonal skills

The ability to plan and prioritise your workload

Computer literate and have a working knowledge of Microsoft Office applications

Natural leader who acts decisively and who shows resilience

Adaptive and able to manage change, whilst being capable of managing any resistance to change in an articulate, positive and engaging manner

Strong work ethic

Strong motivational leadership confidence

Core

Skills:

Process Excellence

Project & Change Management

Collaboration

Communication

Emotional Intelligence

Critical Thinking

Solution Orientation

Stakeholder Management

Commercial Awareness

Data Literacy

Al Proficiency

Entrepreneurship

Open-Mindedness

Background Check Requirements:
Criminal Record Check

Credit Check

5 years address history

3 years referencing history

About Us
We are part of a global organisation operating across more than 50 countries, supporting customers in more than 66 languages and dialects on behalf of some of the worlds leading…