Planning Team Leader

Job Title:

Planning Team Leader

Location:

Birmingham Summary of Role

We are seeking a Planning Team Leader to oversee our Planned Preventative Maintenance (PPM) work orders, coordinate service delivery. You will lead a planning team while working closely with engineering teams to enhance report quality, asset data accuracy, and job completion efficiency.

• Lead and develop a team of planners, providing guidance, support, and mentorship to ensure consistent performance and professional growth.
• Allocate workload effectively, monitor team productivity, and foster a collaborative environment that delivers exceptional service to clients and engineering teams.
• Oversee the planning of PPM and remedial works with direct labour and subcontractors, ensuring alignment with customer SLAs and contractual obligations.
• Review and approve scheduling decisions, manage resource allocation, and implement strategies to optimise completion times and service quality.
• Supervise the ordering of parts, access equipment, plant, and tools to support engineering operations.
• Ensure timely booking-in and issuance of Risk Assessments and Method Statements (RAMS) and permits where required, maintaining compliance with health and safety requirements.
• Maintain strong relationships with customers, service engineers, and internal teams through proactive communication and efficient query resolution.
• Lead monthly performance reviews, attend client calls and meetings, and represent the planning function professionally in all stakeholder interactions.
• Monitor service delivery against strict SLAs, updating customer portals and planning systems in real-time. Identify at-risk jobs, elevate concerns appropriately, and ensure corrective actions maintain service commitments.
• Oversee the raising and processing of supplier and subcontractor purchase orders, maintaining budget awareness and cost control.
• Produce monthly performance reports analysing team productivity, SLA compliance, and service quality metrics. Identify trends, implement process improvements, and drive continuous enhancement of planning operations and customer satisfaction.

• Proven experience in a planning, coordination, or supervisory role within the fire and security, sprinkler, construction, engineering, or facilities management industry
• Demonstrated ability to lead or supervise teams, with strong coaching and development skills
• Experience managing service delivery against contractual SLAs with multiple stakeholders
• Track record of processing and raising subcontractor purchase orders and managing supplier relationships
• Strong IT proficiency with experience using database systems, customer portals, and planning software
• Ability to interpret technical documentation, RAMS, and engineering reports
• Understanding of PPM schedules and reactive maintenance workflows
• Familiarity with asset management principles and data integrity requirements
• Exceptional communication skills with the ability to liaise confidently with customers, engineers, subcontractors, and senior stakeholders
• Strong written skills for reports, correspondence, and documentation
• Ability to manage difficult conversations and resolve conflicts effectively
• Professional telephone manner and customer service orientation
• Excellent time management with the ability to prioritise multiple demands and competing deadlines
• Strong organisational skills to manage workflows, paperwork, and team activities
• Problem-solving mindset with the ability to implement practical solutions quickly
• Attention to detail ensuring accuracy in scheduling, ordering, and documentation
• Previous experience producing KPI reports and performance analytics

• Competitive & negotiable salary depending…