Director Of Operations

As a charity, MY Trust is dedicated to making a positive impact on the lives of individuals and families. With roots dating back nearly 700 years, as Sir Josiah Mason Trust and Yardley Great Trust, our legacy is one of compassion, inclusivity, trust and excellence.

Our vision is a future where all people have a great place to call home, are part of a thriving community and have opportunities to achieve their potential. Our family of charities strive to improve lives and create opportunities by providing quality homes, care, support, and education.

We value our hardworking, loyal staff and believe that our people make us who we are. We provide rewarding training opportunities for all of our staff and encourage them to reach their potential and make the best use of their skills and abilities.

The Director of Operations is responsible for the leadership and effective delivery of MY Trust's operational services.

As a member of the Senior Leadership Team, the Director will work closely with the Chief Executive and Director of Finance & Corporate Resources to deliver the Trust's strategy and develop its services. They will provide the Chief Executive and Board with clear assurance about operational performance, compliance and significant risks.

The Director will lead through an operational management team, making sure managers have clear responsibilities and the support they need to deliver their services well. As a senior leader in a relatively small organisation, they will also be expected to understand services in sufficient depth to recognise problems early and become directly involved when their experience or authority is needed.

The role has particular responsibility for operational performance, regulatory compliance, safeguarding, information governance and people leadership. The Director will lead the Trust's operational relationships with commissioners and play a substantial role in developing new opportunities.

Throughout their work, the Director will keep the experience and interests of residents and beneficiaries central to operational decision-making.

• Operational Leadership and Performance
• Resident & Communities Support
• Regulation, Compliance and Assurance
• Safeguarding
• People & Leadership
• Commissioning, Partnerships and Development
• Finance & Resources
• Governance and Risk
• Other General responsibilities
  
  Please note that this is not an exhaustive list and a full job description is available to download on our website.

• Significant senior leadership experience at Head of Service, Director, Assistant Director or equivalent level within housing, supported accommodation, health, care or charitable services
• A good working understanding of social housing regulation and the Regulator of Social Housing's Consumer Standards
• Substantial involvement in tenders, funding proposals or the development of new services.
• Senior experience of safeguarding and responding to significant operational concerns.
• Responsibility for operational budgets and experience of working with finance colleagues on planning and financial performance.
• Experience of leading change and improving services

• Starting on 23 days holiday exclusive of Bank Holidays (increases with service)
• An annual 'wellbeing' day for all staff
• Company sick pay
• Free onsite parking
• Pension scheme
• Life Insurance
• Wisdom: guide to health and mental wellbeing
• Health Assured:
  Employee Assistance Programme inc. access to external support and counselling
• Bright Exchange: perks and benefits from a range of retailers including well known brands
• Training opportunities for professional qualifications

Candidates with previous experience and job titles of;
Head of Operations, Trust Operations Director, Operational Excellence Director, General Manager, Business Operations Director or Operations Lead may also be considered for this role