Business Leader

Location: Auchencrow

Position:  Crematorium Business Leader

Location:

Haltemprice Crematorium, Kingston upon Hull
Job Type:  Full-time, 38.33 hours per week
Salary:  Starting from £44,000 per annum

Make a Real Impact in Your Community
We're looking for an inspiring and commercially minded  Business Leader  to take ownership of one of our Crematoria, making it a true centre of excellence for care, community engagement, and commercial performance.
In this unique and rewarding general management role, you will be the visible face of the site, shaping its operational success and ensuring exceptional service for families and funeral director partners.

This is an AI proof role (it'll always exist!) with genuine autonomy, allowing you to combine entrepreneurial flair, operational discipline, and compassionate leadership

Our Mission:
To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision:
The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters
At CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As a Crematorium Business Leader, you'll ensure these values are honoured every day, by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.

What You'll Be Doing
Lead Growth & Commercial Success    Grow cremation volumes year on year through exceptional site standards and strong B2B partnerships.
Drive memorial sales performance, taking full ownership of revenue, penetration, and average order value.
Manage the full site P&L, focusing on cost control, margin improvement, and EBITDA delivery.
Build Strong Funeral Director Relationships    Create strong, long-term partnerships with local Funeral Directors.
Ensure we deliver consistently excellent service, becoming their first-choice cremation partner.
Champion Service Excellence    Maintain impeccable site presentation, from chapels and gardens to reception spaces.
Deliver a compassionate, high-quality experience for every family and visitor.
Lead & Develop a High-Performing Team    Lead a multi-skilled team including technicians, attendants, groundskeepers, administrators, and consultants.
Hold weekly team meetings and monthly 1:1s, coaching for performance, culture, and continuous improvement.
Become trained as a Cremator Technician and Memorial Consultant to fully support your team.
Drive Local Presence & Innovation    Lead meaningful community engagement activities each month.
Use local social media to enhance visibility and community connection.
Stay on top of competitor activity including pricing, services, and marketing.
About You
This role is ideal for someone who:
Is an inspirational, engaging leader who develops people and drives results.
Is self-aware, trustworthy, and conscientious.
Brings strong commercial acumen and sound risk management.
Has experience shaping service delivery to meet short- and long-term business goals.
Can build strong relationships and influence effectively.
Is adaptable and able to work flexibly, including weekends.
Is committed to delivering high standards of care and service.
What You'll Bring    Proven general management experience (hospitality, retail, leisure, care, or bereavement).
Strong experience managing a P&L and driving commercial outcomes.
Background in sales or B2B relationship management, memorial sales experience is a plus.
A track record of building and leading high-performing teams.
Excellent communication skills; compassionate, resilient, and customer-first.
Strong IT literacy and ability to use data to drive performance.
Leading from the front with the support…