Residential Services Manager

We are an independent voluntary organization providing services and support for people with disabilities and their families for more than 70 years. Our work positively impacts the lives of over 12,000 people with disabilities, equipping them with the confidence, skills, and self-belief to achieve their expressed goals

We Welcome All Backgrounds and Abilities!

We are an inclusive employer and encourage applicants from diverse backgrounds, including those with different abilities.

We are committed to providing an inclusive and accessible work environment for all individuals. If you require any reasonable accommodations during the application process or once employed, please let us know. Examples of accommodations we can provide include modified workstations, flexible work hours, assistive technologies, or adjustments to communication methods during interviews or in the workplace. Our goal is to ensure that all candidates and employees have the support they need to succeed in their roles.

The post holder has responsibility for the daily management of all aspects of operational delivery of the residential services for two designated centres.

The holder will also be the nominated Person in Charge and will ensure the provision of high quality, responsive and sustainable services in accordance with HIQA regulations and relevant legislation (including Safeguarding of vulnerable adults 2014 and Trust in Care 2005).

The individual will have responsibility for the management of relationships with key stakeholders; these relationships will be managed in close collaboration with the ISM.

The Residential Services Manager is responsible for the leadership of the team and co-ordination/direction of the activities within their services.

The Residential Services Manager is in charge of a designated Centre as the appointed person in charge (PIC).

The Residential Services Manager is responsible for the safeguarding and protection of all residents tenant in the service.

The post holder will identify and implement an integrated approach to service delivery across the Group’s suite of services in their network area.

• An appropriate third level qualification or equivalent (NFQ8) in Health and Social Care management.
• A minimum of 3 years’ experience in management or supervisory role in the area of health or social care.
• Experience of ensuring services are run in accordance with HIQA regulations
• Demonstrable and operational knowledge of HIQA and relevant legislation, policies and procedures

• Ensure that the service delivered meets the identified needs and wishes of the people that we support *; allowing for active participation and engagement, including the management and analysis of complaints
• Actively promote a culture of continuous improvement
  * where shared learning opportunities are optimised and national/international best practice is embedded at the earliest opportunity. This will be achieved through working in collaboration with colleagues across Group.
• Lead and direct operational staff
  * within services to ensure that robust people management principles are embedded so as to foster a strong a strong cross-functional team working ethos; identification and development of emerging talent; development of a performance management culture; as well as clear communication of the team’s progress in meeting its performance objectives working closely with the ISM.
• Ensure that quality and safety is at the forefront of service provision
  * and the services delivered across the services adhere to internal and external quality…