Branch Manager

Driving sales, gross margin, profitability, and overall branch performance. Setting clear objectives and targets for the team and monitoring progress. Identifying opportunities to increase sales, win new business, and strengthen existing customer relationships. Monitoring local market trends and competitor activity. Ensuring compliance with company policies, procedures, and operational standards. Creating a positive and high-performing branch environment focused on customer service and commercial success.

Building and maintaining strong relationships will be at the heart of your role.

You’ll:

• Develop and maintain relationships with trade customers, contractors, house builders, and key accounts.
• Ensure customers receive outstanding service and professional product advice.
• Support the sales team in developing new business opportunities and increasing customer spend.
• Resolve customer queries and commercial issues effectively and professionally.
• Work closely with customers to understand their requirements and recommend suitable products and solutions.
• Promote company products, services, promotions, and account facilities.

As the leader of the branch, you'll play a vital role in developing and motivating your team.

Responsibilities include:

• Leading, coaching, and inspiring branch colleagues to achieve their full potential.
• Supporting recruitment and retention activities alongside HR and senior management.
• Conducting performance reviews and regular one-to-one meetings.
• Ensuring employees understand their responsibilities, objectives, and expectations.
• Managing performance and conduct issues appropriately when required.
• Fostering a professional, supportive, and customer-focused culture.

You’ll ensure the branch operates efficiently while maintaining excellent stock availability and operational standards.

This includes:

• Managing stock levels to meet customer demand while controlling working capital.
• Monitoring stock accuracy, availability, aged stock, and stock losses.
• Ensuring the branch, warehouse, and yard remain organised, safe, and efficient.
• Overseeing deliveries and collections to ensure excellent service levels.
• Minimising stock damage, waste, and operational losses.
• Working closely with suppliers to maintain product availability and competitive purchasing.

Safety remains a key priority across all branch operations.

You’ll be responsible for:

• Maintaining high health and safety standards throughout the branch.
• Ensuring all employees follow company procedures and safe working practices.
• Promoting a strong safety culture across the branch, warehouse, and yard.
• Ensuring PPE and safety equipment are used and maintained correctly.
• Managing accident, incident, and near-miss reporting and investigations.
• Ensuring compliance with all relevant legislation and company policies.

You’ll use your commercial awareness to drive profitability while maintaining exceptional service levels.

Key responsibilities include:

• Managing branch budgets and operating costs.
• Monitoring sales performance, gross profit, expenses, and key business metrics.
• Controlling costs without compromising customer experience or operational standards.
• Authorising expenditure and customer transactions within company guidelines.
• Supporting credit control processes and monitoring outstanding debt.
• Reviewing branch performance reports and implementing improvement plans where necessary.

You’ll also build strong relationships across the wider business and supplier network by:

• Developing effective partnerships with suppliers and manufacturers.
• Sharing customer feedback, local market…