Client Services Team Leader; Female

Are you an experienced IDVA, ready to work with a creative and dynamic team, advocating for women, families and the LGBT+ community who have experienced Domestic Abuse? Then join us to lead a team of specialist caseworkers, supporting survivors to address practical issues and empower them in their recovery!

The RISE Team Leader will be a skilled independent domestic and sexual violence advocate who will oversee a small team of case and group workers as well as managing Helpline volunteers. She will be a qualified IDVA and ISVA or be willing to complete the accreditations in the first six months in post.

She will hold a caseload of her own and coordinate a team providing support and guidance through a range of interventions and support offers working closely with an experienced Manager and other Team Leaders. Together with their team they will build, maintain and create links to deliver survivor-focused, trauma aware/ responsive support to help survivors and their family to cope and recover.

They will be the lead on developing, implementing and coordinating the Helpline, Casework and Projects with day-to-day practice oversight of staff and volunteers. The Team Leader will work co-operatively and flexibly alongside RISE colleagues providing expert input and contributing to the effective running of the organisation as a whole.

This post is subject to a DBS check.

The Final date to receive applications is: 2nd August 2026

Interviews are expected to be held during the week commencing 10th August 2026

This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

The successful candidate will join a highly regarded women-led, women-centred, and trauma-informed charity with almost 30-years track record in violence against women and girls (VAWG) and LGBT Domestic Abuse.

RISE is committed to ending racism and has signed up to the Ending Racism in VAWG commitments.

We are committed to actively holding anti-racist values and practices and nurturing the contributions from Black and minoritised women within the sector so that Black and minoritised leadership can grow.

RISE is a Disability Confident Employer.

Benefits that we can offer in return:

• 3% employer contribution pension.
• Generous holiday entitlement of 27 days' annual leave rising to 29 after 5 years plus bank holidays.
• Employee Assistance programme.
• Focus on well-being and balancing flexible working alongside RISE's priorities.
• Committed to training and learning opportunities for continuous development.
• Trauma focussed wellbeing support.

We really look forward to hearing from you.