Volunteer & Engagement Senior Executive

Position: Volunteer & Engagement Senior Executive (12-Month Fixed Term Contract)
Location: Westminster Abbey

Volunteer & Engagement Senior Executive (12-Month Fixed Term Contract)

Birdcage Walk, Central London (with hybrid working)

Help us shape an outstanding volunteer experience and strengthen the impact we make together

Volunteers are at the heart of our Institution. They bring their time, expertise, experience and passion to everything from professional registration and assessment to technical communities and member engagement. Their contribution is fundamental to our ability to advance the engineering profession, deliver our charitable mission and support engineers throughout their careers.

We want to make sure that the experience we offer our volunteers reflects just how important they are to us.

We’re looking for a proactive, thoughtful and relationship-focused Volunteer & Engagement Senior Executive to join us on a 12-month fixed-term contract. This is an exciting opportunity to help shape the future of volunteering across the Institution and influence how we attract, welcome, support, develop and recognise the people who give their time and expertise to our work.

This role is about more than managing volunteer activity. You will help us understand what our volunteers need to thrive and turn that insight into meaningful improvements in how we work. By strengthening the volunteer journey, building stronger relationships and creating more consistent and engaging experiences, you will help ensure our volunteers feel valued, connected and empowered to make a difference.

Working with colleagues and volunteers across the Institution, you will use feedback, insight and data to identify opportunities for improvement and help shape approaches that enable us to work more effectively together. In doing so, you will play an important role in strengthening our volunteer community and helping us deliver greater impact for our members, the engineering profession and wider society.

The Role

As our Volunteer & Engagement Senior Executive, you will coordinate the development and enhancement of the volunteer experience across the Institution.

You will support volunteers throughout their journey with us, from recruitment and onboarding through to engagement, development and recognition. You’ll help create the systems, resources and processes that make volunteering with us welcoming, rewarding and consistent, while ensuring we remain responsive to the different needs of our volunteer communities.

Listening will be an important part of the role. You will use volunteer feedback, engagement data and wider insight to understand what is working well, where we can do better and where new opportunities exist. You will help us strengthen participation and retention, anticipate future recruitment and succession needs, and continually improve the support we provide.

Just as importantly, you will bring people together. Working collaboratively with teams across the Institution, you will help build a shared approach to volunteer engagement, embedding our values and behaviours throughout the volunteer journey and ensuring volunteers understand the difference their contribution makes.

Ultimately, your work will help shape a thriving, inclusive and engaged volunteer community, strengthening our ability to deliver our ambitions and make the greatest possible impact.

About You

To be successful in this role, you will:

- Have proven experience of managing volunteer, membership or stakeholder engagement programmes.
- Demonstrate experience of developing and implementing initiatives, processes and resources that enhance engagement, participation and retention.
- Be confident analysing data, identifying trends and translating insights into practical recommendations and measurable actions.
- Have experience of coordinating multiple…