Complex Case Manager

Description

TOBANI Travel across Yorkshire Required

Up to 35K depending on experience plus bonus and on‑call payment

Full‑Time, Permanent

We’re looking for a Case Manager keen to make a real difference for our clients and foster great morale within their care team. You’ll be a role model to the people in your team, empowering them to be their very best. We’d love you to lead with a friendly, supportive, professional approach that sends a strong message of high‑quality, person‑centred care.

Together we’re rebuilding a community of care that respects and supports everyone (both clients and workers alike) and you will play a huge role in this.

Routes is an incredible team of people from all walks of life, working together with one common goal: to make a difference for both clients and workers.

For the last 15 years we’ve taken pride in delivering high standards of care that put people’s wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.

• Part of a team – nurses and everyone coming together, leaning on each other.
• Working closely with your Registered Service Manager and Nurse Case Manager(s).
• Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.
• Our in‑house recruitment team to ensure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have zero Agency use.
• Routes Academy, which not only means your workers are highly trained, but gives both you and your workers opportunities to progress careers and develop.
• We recently rolled out Digital Care Plans, making our operations more efficient.
• We also have our own friendly IT team on hand to help you with any IT struggles or needs.

• Wellbeing and financial support with our Employee Assistance Program (EAP).
• 25 days holiday, additional bank holiday leave plus an extra day on your birthday.
• Saving for future‑you with our Pension Scheme.
• A competitive salary plus an attractive bonus package based on service performance.
• A fun, friendly and supportive workplace.
• Buy and sell holiday scheme.

• Someone passionate about putting people first.
• Organisational and time‑management skills.
• A good understanding of CQC requirements.
• Experience in managing complex care packages with clinical interventions including spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis.
• Experience of managing a team of healthcare workers.
• Driver with access to your own car for work.

• To take ownership of a caseload of complex clients with clinical interventions including spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically.
• To co‑ordinate and lead the transition, start‑up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintaining appropriate skill‑mix to ensure safe and effective clinical practice.
• Upholding high standards in care and prioritising a person‑centred approach.
• Prioritising individual wellbeing in our care practices.
• Being a responsive advocate for complaints and safeguarding, and encouraging improvement.
• Developing comprehensive care plans and risk assessments.
• Providing support for your care packages through observations and mentoring sessions, and regular reviews.

This could be the start of an incredible journey together, changing lives for people with complex care needs in our community. We look forward to hearing from you!

Complex Case Manager
• Routes Healthcare