Homecare Office Team Leader

Location: Humberston and New Waltham

Be everyone's champion this Summer by scoring a new role with HICA! NEW benefit for 2026! Introducing STREAM, giving you instant access to 50% of the money you've earned without waiting for payday! At HICA, we know that great care starts with great people. That's why we're looking for an experienced and compassionate Team Leader to join our Grimsby Homecare team.

This is a primarily office-based role where you'll play a key part in ensuring safe, high-quality care is delivered to people in their own homes, while supporting and guiding our dedicated care teams. But this role is about more than just a job, it's about joining a supportive organisation that truly values its people, invests in their future, and rewards hard work.

So, if you're passionate about people, thrive under pressure, and enjoy being the person others rely on, we'd love to hear from you. Why Join HICA? At HICA, we believe the people who care for others deserve to feel valued too. That's why we offer a fantastic range of rewards, wellbeing support, and career development opportunities. Our Rewards & Benefits Include:
Car & Cycle Schemes
- Spread the cost of MOTs, repairs, and save up to £1,000 with Halfords Refer-a-Friend Bonus
- Earn between £250-£2,000 for successful referrals Instant Recognition Rewards
- Win vouchers and rewards for going above and beyond Career Development
- Funded qualifications and genuine progression opportunities Monthly Lottery Draw
- Be in with the chance of winning cash prizes Exclusive Discounts
- Savings on supermarkets, retail, holidays, dining, and more Fitness & Wellbeing Perks
- Gym discounts and free workout resources Health Plans
- Discounted hospital and death benefit cover 24/7 Wellbeing Support
- Free counselling and Employee Assistance Programme Free On-Site Parking Pay and

Hours:

• £13.26 per hour
• 24 hours per week
• Shift patterns to be discussed at interview
• Includes some weekend working

About the Role:

As a Team Leader, you'll help ensure the safe, effective delivery of homecare services and act as a key point of contact for service users, families, staff, and healthcare professionals. You'll support the day-to-day running of the service, help coordinate care delivery, and provide guidance and support to community-based care staff.

Key Responsibilities
• Act as a first point of contact for enquiries, incidents, and emergencies
• Support the effective day-to-day delivery of care services
• Monitor electronic call systems to ensure visits are delivered as planned
• Support and guide care staff working in the community
• Manage incoming calls and resolve issues promptly
• Identify and report safeguarding concerns and incidents appropriately
• Maintain accurate records and use IT systems effectively
• Coordinate staff absence and arrange cover where required
• Undertake care visits when necessary
• Ensure effective communication and shift handovers
• Promote dignity, respect, professionalism, and confidentiality at all times
• Follow policies, procedures, and training requirements What We're Looking For We're looking for someone who is:
Experienced within care or homecare services Organised and confident managing multiple priorities Calm under pressure and solution-focused A strong communicator with good IT skills Passionate about delivering excellent care and support Flexible and reliable, with a team-focused attitude HICA Group is a not-for-profit organisation providing a range of care services to older people and individuals with learning difficulties across residential, nursing, and community settings.

HICA is proud to be a Veterans Friendly Framework (VFF) accredited organisation and is committed to the Armed Forces Covenant. We actively encourage applications from veterans, reservists, service leavers, and military families. The successful candidate will be required to undertake an Enhanced DBS check. TJ