Veterinary Client Care Assistant

Job Title: Veterinary Client Care Assistant

Location: My Pets Vets, Leigh

Job Type: Fixed Term for 12 months, Full-time

Salary: £26,437 per annum

Hours: 40 hours per week, Monday-Sunday (between 7am - 9 pm)

An exciting opportunity has opened at My Pets Vets for an experienced and enthusiastic Client Care assistant to join our fantastic front-of-house team on a fixed-term contract!

If you are someone who thrives in a dynamic and forward-thinking environment and has a deep passion for providing care to animals, then this position could be the ideal fit for you.

Joining the Reception team at My Pets Vets means becoming a part of a supportive and growth-oriented environment where your skills and dedication will be truly appreciated.

The position will be on a shift basis, ranging between 7am and 9pm, with 1 in 4 weekends and bank holiday participation.

The duties will involve, but are not limited to:

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro‑active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well‑stocked.

• Experience of working within a customer‑facing role.
• Previous Reception experience (Highly desirable)

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E‑car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

Established over ten years ago, My Pets Vets provides the highest quality veterinary care throughout every stage of your pet’s life.

Our goal is to provide a friendly, compassionate service to which you and your pets will want to return again and again, that stays true to the core values of client care, friendliness, and family that the practice was built upon.

My Pets Vets is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about My Pets Vets , Linnaeus or the role, please contact our Talent Acquisition team at