Visitor Centre Volunteer

Engaging visitors and communities with wetlands

As a Visitor Centre Welcome Volunteer, you will help create a positive and memorable experience for visitors coming to WWT Caerlaverock. By providing excellent customer service and encouraging visitor engagement, you'll support WWT's conservation work and inspire people to connect with wetlands and the wildlife they protect.

This is a great opportunity to meet a wide variety of people, build confidence and customer service skills, and become part of a friendly and supportive team. You'll learn about wildlife and conservation, gain experience using a till system, and help visitors enjoy a fantastic day out in a beautiful wetland environment.

Volunteers are an essential part of the WWT team, and we wouldn’t be able to maintain our internationally important wetland sites without their help. You will receive a very warm welcome, full induction & training, and be provided with the necessary equipment, uniform, and anything else needed to thrive in your role.

• Welcoming visitors to the centre
• Processing admissions and donations
• Sharing information about the reserve and recent wildlife sightings
• Maintaining the self-service drinks station
• Supporting the wider visitor services team with daily activities

No previous experience is required for this role as full training will be provided, and a willingness to learn new skills is more important.

However, this role would suit you if:

• You are friendly and approachable with a positive attitude
• You enjoy interacting with a wide range of people
• You are able to work both independently and as part of a team
• You have an interest in wildlife and conservation

• We are particularly looking for volunteers who are available to help out one day a week on Thursdays, Fridays, or Saturdays.
• This role is not suitable for people under 18 years.

We are WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether you’re looking to meet new people, learn new skills or spend time in our wildlife-rich wetlands, there’s a volunteer role for you. Just a few hours spent volunteering can really make a world of difference to our wildlife, and to you.

So, come surround yourself with the wonder of wetlands, and the people who inject their energy and passion into them. Whatever you do here, you’ll be helping to restore wetlands and unlock their power. The only question left is, what role will you play?

Engaging visitors and communities with wetlands