Head Of Quality

Head of Quality & Business Systems

Salary: £55,000 - £60,000 per annum

Stoke‑on‑Trent, Staffordshire ST1

Full‑time, office‑based working Monday to Friday

Are you an experienced quality leader ready to take ownership of a business‑wide Quality Management System and drive real operational improvement? This key leadership role has responsibility for shaping, strengthening, and embedding a culture of quality across an established manufacturing organisation.

Hawk 3 Talent Solutions are looking for a proactive, influential Head of Quality & Business Systems who can lead a small team, elevate process standards, and ensure robust ISO 9001 compliance for a growing business based in Stoke‑on‑Trent, Staffordshire.

As Head of Quality & Business Systems, you will own the organisation’s Quality Management Systems and drive continuous improvement. You’ll lead internal and external audit activity, manage NCR/CAPA governance, and ensure processes are documented, trained, and followed across all departments.

You’ll also oversee product quality, customer complaints, supplier quality, and risk‑based control plans, ensuring the business delivers right‑first‑time performance and consistently high standards.

• Lead, coach, and develop the Quality team
• Own and maintain the ISO 9001 Quality Management System
• Lead external audits and manage corrective actions
• Standardise and improve documented processes across all functions
• Manage training and competency frameworks linked to process compliance
• Create and deliver the internal audit programme
• Oversee NCR and CAPA governance, including root‑cause analysis
• Reduce defects, rework, scrap, and quality‑related waste
• Manage customer complaints, investigations, and corrective actions
• Drive supplier quality improvements and manage incoming inspection strategies
• Embed risk‑based thinking and develop control plans
• Ensure controlled management of change across processes and engineering
• Own the digital QMS structure and documentation accessibility
• Lead quality reviews, KPI reporting, and management review inputs

• Strong working knowledge of ISO 9001 and internal auditing
• Proven quality leadership experience within a manufacturing environment
• Excellent stakeholder management and influencing skills
• Strong communication and analytical abilities
• Internal auditing qualification (preferred)
• Self‑motivated, organised, and able to work independently
• Strong IT capability, including digital QMS tools