DePuy Synthes Commercial Quality Specialist| Johnson & Johnson| MedTech

Commercial Quality Specialist – UK/Ireland

Location:

Leeds, West Yorkshire, United Kingdom

Our company believes health is everything and we are committed to building a world where complex diseases are prevented, treated, and cured.

Johnson & Johnson is responsible to employees who work with us throughout the world and provides an inclusive work environment that respects diversity and dignity.

With the upcoming separation of our Orthopaedics business into DePuy Synthes, this role will function as a Commercial Quality Specialist for the UK/Ireland region. Responsibilities include execution of commercial quality processes for product complaints and field actions, managing escalation and investigating next steps, and serving as SME for UK/Ireland product complaints.

• Dealing with complaint escalation prior to further escalations, establishing the details and investigating next steps.
• Management & SME of UK/Ireland product complaints.
• Take responsibility for and effectively manage the field action processes.
• Work independently to resolve quality issues locally or with appropriate escalation.
• Responsible for the initiation of field actions in LOC, including EMEA initial communication calls, taking the lead and arranging LOC stakeholder calls.
• Assist in driving continuous improvements, simplification & standardization within the QMS.
• Execute a culture of compliance and good customer service/feedback.
• Ensure compliance with the procedures and processes.
• Participate in quality/compliance/regulatory projects for the complaints and field action process.
• Responsible for data management within the MHRA MORE portal as required.
• Ensure working to quality requirements at all times.
• Support & participate on site audits (e.g. from regulatory bodies).
• Execute the quality training program for the complaints & field action process – induction and refresher training where appropriate.
• Identify & assist with non-conformance investigations, quality issues and escalation adverse events.
• Assist with establishing corrective & preventive actions to mitigate potential or actual non-conformances.
• Collaborate closely with Sales, Customer Service, and Distribution/Returns teams.

1–2 years' experience in Quality, Regulatory, or Compliance within a regulated environment; understanding of quality systems and regulatory requirements; strong attention to detail and documentation skills; excellent written and verbal English communication; ability to work independently and cross-functionally; strong computer skills (Excel, Word, PowerPoint, Outlook, and business systems); customer‑focused with strong relationship‑building skills.

Experience in medical devices, healthcare, pharmaceuticals, or other regulated industries; product complaints and field action management; audit, inspection, or regulatory assessment support; experience in a multinational or matrix organization; exposure to health authority or notified body inspections.

Someone with early‑career quality or regulatory experience who enjoys investigating issues and solving problems, working with compliance processes, managing product complaints and recalls/field actions, and collaborating with multiple stakeholders while maintaining high attention to detail.

• Business Behavior
• Compliance Management
• Continuous Improvement
• Data Analysis
• Data Compilation
• Detail-Oriented
• Execution Focus
• Goal Attainment
• Internal Controls
• Issue Escalation
• Process Oriented
• Quality Control (QC)
• Quality Management Systems (QMS)
• Quality Standards
• Regulatory Environment
• Report Writing

• Business Behavior
• Compliance Management
• Continuous Improvement
• Data Analysis
• Data Compilation
• Detail-Oriented
• Execution Focus
• Goal Attainment
• Internal Controls
• Issue Escalation
• Process Oriented
• Quality Control (QC)
• Quality Management Systems (QMS)
• Quality Standards
• Regulatory Environment
• Report Writing

Johnson & Johnson is committed to providing a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage applications from all qualified individuals.