Quality Technician

Quality Control Technician – Job Description

• Job Title:
  
  Quality Control Technician
• Reporting Line:
  Plant Quality Manager / delegated Quality Engineer
• Function:
  Site Quality
• Location:
  
  Vertiv Campsie, Londonderry
• Working Environment:
  Hands-on factory role supporting high-mix, engineered-to-order low- and medium-voltage switch gear manufacture for data centres and critical infrastructure.

The Quality Control Technician is responsible for verifying that product and process execution on the shop floor meets defined requirements at the point of build, test and release. The role protects the customer by identifying nonconformance early, reinforcing process discipline, and ensuring that quality standards are applied consistently in a fast-paced manufacturing environment. While inspection and verification are core to the role, the expectation is broader than checking product at the end;

the Quality Control Technician must actively support right-first-time execution, clear containment, traceability, and escalation of risks at source in line with VOS and ISO 9001:2015 requirements.

• Carry out in-process, final, and first-off inspection activities to verify compliance with engineering drawings, wiring diagrams, bill of materials, workmanship standards, test requirements, and approved build documentation.
• Support right-first-time manufacture by identifying defects early, escalating abnormalities immediately, and working with production teams to prevent defects from moving downstream.
• Perform first-off / first-article verification checks at defined hold points to confirm product, process, and documentation readiness before ongoing manufacture continues.
• Complete patrol inspections and layered verification checks within production areas to confirm adherence to standard work, approved methods, control plans, and quality checkpoints.
• Raise, record, and manage nonconforming product findings in line with site NCR / nonconformance processes, ensuring clear defect description, traceability, segregation, and timely escalation.
• Support containment of suspect or nonconforming material by identifying affected batches / serials / work orders, ensuring physical segregation, and maintaining accurate status identification.
• Verify completion and effectiveness of rework or corrective actions before product is released to the next stage of manufacture, test, or shipment.
• Review product identification, traceability, status marking, and completion records to ensure build history is accurate, legible, and audit-ready.
• Work closely with Production, Engineering, and Quality Engineering to clarify requirements, resolve inspection concerns, and provide factual feedback on recurring issues and process weaknesses.
• Support deviation and concession control by confirming that only authorised deviations are applied, the scope is clearly identified, and affected product remains fully traceable.
• Contribute to audit readiness by maintaining accurate inspection records, evidence of conformity, and clear documentation of defects, rework, and release decisions.
• Promote high standards of housekeeping, workmanship, and discipline on the shop floor, challenging poor practice in a constructive and timely manner.
• Provide data and observations on repeat defects, workmanship issues, and control weaknesses to support RCCA, CAPA, and continuous improvement activity.
• Escalate any issue that may compromise safety, compliance, customer requirements, or product integrity without delay.

• Operations / Production:
  Works directly with operators, team leaders, and supervisors to verify product conformity, reinforce standards, and contain issues quickly.
• Engineering:
  Interfaces to clarify drawings, specifications, change points, and technical requirements where build or inspection standards are unclear.
• Quality Engineer / Plant Quality Manager:
  Escalates recurring issues, supports root cause input, and aligns on containment, release decisions, and process concerns.
• Supply Chain / Stores:
  Supports identification and segregation of suspect incoming or issued material where quality concerns are identified.
• Supplier Quality (as required):
  Provides factual defect evidence and traceability information for supplier-related nonconformance.

• Can stop, hold, or elevate product where conformity is not demonstrated or where inspection / traceability requirements have not been met.
• Can require segregation and identification of suspect or nonconforming material pending formal disposition.
• Can reject incomplete, damaged, incorrectly built, or inadequately documented work from progressing to the next stage until corrected or formally dispositioned.
• Can challenge release where authorised deviations, records, or verification evidence are missing or unclear.
• Operates within site quality procedures and escalation rules, referring formal disposition / concession approvals to the authorised function.