Quality Supervisor

Who is New England Seafood International?

New England Seafood International (NESI) was established in 1991 and is an importer and processor of premium fresh and frozen sustainable fish and seafood. NESI employs circa 850 people across three sites in the UK and imports a wide range of wild and farmed fish and shellfish from all around the world. We are part of the Sealaska Corporation, an Alaska Native corporation formed in 1971 and which is owned by 26,000 Tlingit, Haida and Tsimshian shareholders, who are all bloodline descendants of the first settlers to the Americas.

Our vision is to “show people how to enjoy fish every day” and we pride ourselves on our supply chain integrity, sustainable sourcing and high-quality product. Our values run through our business and are Respect, Customer Care, By Learning We Grow, Team Spirit and Integrity.

To manage and own day‑to‑day quality assurance activities within a designated production area (in a rotation basis). Ensures procedures are followed, audits are completed, and non‑conformances are effectively managed. Acts as the link between factory operations and the Area Quality Manager.

• Maintain a strong factory floor presence (minimum 85%) to verify compliance with processes, standards, and CCPs.
• Implement actions agreed by HACCP, TACCP, and Quality Plan Teams within the area.
• Responsible to upscale CCP's, OPRP's, and QCP breaches.
• Responsible to monitor the performance of CCP's, OPRP's, and QCP (Safety & Quality KPI's).
• Collate and report ar. a-specific KPIs, highlighting trends and initiating local improvement actions.
• Escalate poor performance and present improvement plan to Quality Manager.
• Supporting Operation Supervisors to ensure all product exiting the factories daily meet the customers final product specification (including brand, own label, and food service).
• To influence and work closely with, but not manage the Operations team, Engineers and other members of the Technical team.
• Working with other tier two team members drive and enforce food safety culture initiatives.
• Coach Production Operatives on the processes and behaviours utilising experts to support this work as required.

• Participation in completing the internal audits against the internal audit schedule.
• Own the Factory internal auditing process, including Risk assessment, schedule, training, completion rate, non-conformance close out.
• Report Findings to Area Managers.
• Conduct CCP audits against the defined schedule ensuring all non-conformances are highlighted to the relevant department head and closed, using RCA to prevent a reoccurrence.
• Conduct ‘in-process’ raw material audits across site to verify the correct use and handling of Raw materials. Generating detailed audit reports and highlighting non-conformances to the relevant production and Technical personnel.
• Confirm Line Start‑up checks are completed correctly and any issues are flagged.
• Confirm Hygiene checks and audits are completed correctly and any issues are flagged.
• Conducts validation and verification exercises, including report writing and evaluation of results. Actions and escalates adverse results when necessary.

• Investigate local non-conformances, micro failures, and customer complaints within set timeframe using RCA to prevent a recurrence.
• Gather the information required to allow a thorough investigation and root cause analysis to be carried out following the identification of food safety, legality and/or quality issues i.e. product contamination, hygiene issue, process control, audit non-conformances and breach of critical control points…