Global Director - Quality & Risk

JLL empowers you to shape a brighter way.  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves

The Quality & Risk Director serves as a strategic quality leader responsible for shaping the account's reputation and driving quality culture transformation. This role oversees the implementation, maintenance, and continuous improvement of comprehensive Quality & Compliance Programs. The position requires extensive collaboration with client quality units, account teams, and third-party vendors to ensure regulatory compliance, audit readiness, and superior service delivery performance that meets contractual obligations and industry standards.

This role can be based from our offices in either Dundee (Scotland), Poland or Serbia. Your day-to-day tasks will include:

Strategically develop, implement, and direct quality programs including non-conformance investigations, CAPAs, training compliance, and vendor qualifications to ensure deliverables meet or exceed expectations

Manage third-party vendor compliance programs encompassing qualification processes, quality agreements, audits, and performance monitoring

Interface directly with client quality personnel to ensure adherence to established Quality Agreements and proper documentation and guidelines

Develop trend analysis reports and maintain comprehensive infrastructure and compliance documentation to support regulatory requirements and audit readiness

Supervise, mentor, and train team members while collaborating with account-wide teams to share learnings, successes, and best practices

Ensure proper implementation of JLL's Quality Management System and ISO 9001:2015 requirements

Prepare and submit periodic account status reports related to Quality Programs and continuously improve processes to enhance client satisfaction

Physical Demands and Work Environment:

Office environment with standard business hours and occasional extended hours during audits or critical projects

Frequent computer use requiring proficiency with multiple software applications and quality management systems

Regular meetings and presentations requiring clear verbal and written communication

Occasional travel to client sites, vendor facilities, or other JLL locations may be required

Ability to work in a dynamic team environment with minimal supervision

May require working in regulated manufacturing environments following safety protocols

Required Qualifications:

Bachelor's degree in business management

Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations (strong related experience may substitute for degree)
Proven experience in strategic quality and regulatory leadership for facilities from operations, facilities, and maintenance perspectives

Thorough understanding of international regulations as they relate to facilities, utilities, equipment, and laboratories supporting drug product manufacturing

Direct experience working in an Global Real estate industry in quality assurance or quality control capacity with solid regulatory background

Strong knowledge of ISO 9001:2015 standard requirements and implementation

Proven leadership skills to effectively direct and sustain compliant, ethical, and quality culture environments

Demonstrated excellent internal and…