Lettings & Tenancy Coordinator

Job description

Lettings & Tenancy Coordinator

Location:

Bushey Heath, Hertfordshire (with occasional local travel)

Salary: £26,000 - £28,000 per annum

Working Hours:

Full-time, 9:00 AM - 6:00 PM Monday to Friday (plus Saturdays on a rota, with a day off in lieu).

Position:
Permanent

Coppersmith Recruitment are hiring on behalf of our client, a highly reputable estate agency, to find a highly organized Lettings & Tenancy Coordinator. In this central, fast-paced role, you will act as the crucial link between the new business and property management departments. Your primary focus will be delivering a seamless onboarding experience for new tenants, guiding them from the initial application phase right through to their exciting move‑in day.

• Tenant Onboarding:
  Managing the complete application process, including submitting referencing and closely following up to ensure swift approvals.
• Pre‑Tenancy Logistics:
  Coordinating with the property management team and third‑party contractors to ensure homes are fully prepared for move‑in. This includes organising pre‑tenancy maintenance, booking inventories, cutting keys, and taking meter readings.
• Compliance & Administration:
  Opening new property files, processing supporting invoices, and guaranteeing that all statutory compliance certificates are in place before a tenancy commences.
• Contract Management:
  Ensuring all tenancy agreements and specific Landlord terms and conditions are accurately drawn up and signed.
• Communication:
  Acting as the main point of contact, updating Lettings and Property Management systems accurately, and keeping landlords, tenants, and internal teams consistently informed of progress.
• Field Work:
  Occasionally stepping out of the Bushey office to conduct property inspections or accompany approved contractors on‑site.
• Business Development:
  Identifying missed sales opportunities and confidently explaining the benefits of rent protection policies to landlords.

This is a highly process‑driven and task‑oriented position. You do not need specific industry qualifications, as full training will be provided. However, you will need:

• A proactive, enthusiastic, and "can‑do" attitude.
• Exceptional organisational skills with the ability to thrive under pressure in a busy environment.
• A collaborative team spirit, always ready to step in and ensure the tenant's experience is overwhelmingly positive.
• A full UK driving licence and access to your own vehicle, as local property visits are required (you will not need to transport clients).

To ensure a smooth hiring journey, the interview process will be conducted in two stages:

• Stage 1: A brief telephone interview (15-20 minutes) to discuss your background and the role.
• Stage 2: A face‑to‑face interview