Leasing Consultant - Canary Landing

Job Description

The Leasing Consultant plays an important role in shaping the first impression of the community and helping future residents find a home that fits their needs. They are highly people-focused, combining sales, service, and relationship-building to create a welcoming, informative, and engaging leasing experience. The Leasing Consultant is an integral part of the on-site team who helps bring the community to life by showcasing suites, amenities, and services in a way that is thoughtful and tailored to each prospective resident.

They are polished, proactive, and comfortable balancing a warm customer experience with leasing goals, follow-through, and attention to detail.

• Respond to inquiries in a professional and timely manner, building rapport and understanding each prospective resident’s needs, preferences, and leasing requirements.
• Schedule and conduct property, amenity, and suite tours, presenting features, pricing, availability, and community services in a clear and engaging way.
• Follow up with prospective residents and guide them through the application and leasing process to support conversion.
• Build and maintain relationships with current residents, respond to resident inquiries, and partner with the site team on renewal and retention initiatives.
• Support lease discussions, promote resident referral programs, and maintain current knowledge of suite availability, layouts, pricing, amenities, and community features.

• Monitor the leasing path, common areas, model suites, and available suites to ensure they are clean, presentable, and aligned with property standards.
• Inspect upcoming suite availabilities prior to showings and communicate any deficiencies, maintenance concerns, or property issues requiring attention.
• Review advertisements for photography, content quality, and pricing accuracy.
• Conduct market surveys and stay informed on market conditions, competitor activity, pricing, and the broader competitive landscape.
• Monitor leasing activity and reporting to understand traffic, conversion, performance trends, and opportunities for improvement.

• Enter accurate and complete prospect and applicant information into the leasing system.
• Support move-in and move-out coordination, including elevator reservations, suite inspections, related documentation, and orientation where possible.
• Assist with marketing and leasing reports, including market rents, competitive activity, planned developments, and resident activity.
• Recommend ideas to improve leasing processes, customer experience, and overall performance.
• Complete other duties related to leasing, administration, and resident support as assigned.

• Excellent communication and interpersonal skills, with the ability to build rapport quickly.
• Service-oriented approach with a polished, professional presence.
• High attention to detail and ability to follow through on multiple priorities.
• Proactive, self‑motivated, and comfortable taking initiative.
• Comfortable working in a fast‑paced, customer-facing environment.
• Ability to work effectively with a diverse group of people while demonstrating cultural awareness and professionalism.
• Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.

• Experience in residential leasing, property management, hospitality, or a related customer-facing environment.
• Experience with Yardi or another property management/leasing system.
• High school diploma or equivalent.
• Interest in real estate, resident experience, and community building.
• Ability to understand market trends, competitor activity, and customer needs.

• Minimum 2 years of sales, leasing, hospitality, or customer service experience.
• Availability to work a flexible schedule, including evenings and weekends as required.

Employees are expected to work onsite.

• Frequently required to sit, talk, and hear.
• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms;…