Food & Beverage Team Member

Overview

The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we would love you to join us as a Food and Beverage Team Member. In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

This location is in a rural area, so please think about how you’d get here for work, before applying for the job.

• Front of house duties, welcoming and looking after customers in the café to ensure an enjoyable visit.
• Provide outstanding service with a friendly, can-do attitude and contribute to a lively, fast-paced team environment.
• Understand customer needs, offer recommendations and maintain high standards of food and drink preparation and presentation.
• Keep displays and signs accurate and appealing; assist the kitchen team with food preparation when required.
• Complete induction, training in allergens and food safety, and participate in mentoring and development opportunities.

As a Team Member, your main focus will be front of house, dealing directly with people. You’ll welcome and look after everyone who comes to the café. You’ll need a positive attitude, teamwork, and adaptability to thrive in a busy environment.

Shifts may vary between 9am and 5:30pm, including lunch cover shifts, depending on operational requirements. Your role includes weekdays, weekends and Bank Holidays but does not require evening or split shifts. You’ll support the kitchen team with food preparation at times.

No experience is required, but we’d love to hear from you if you’re:

• happy to work in a team or on your own initiative
• a people person who cares about giving great service
• enthusiastic and willing to learn

• Contract type: zero-hour contract; we can’t guarantee a set number of hours each week. We aim to provide a consistent work pattern, but schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekdays, weekends and Bank Holidays and does not require evening or split shifts.
• Contract duration:
  Fixed term contract until 1 November 2026
• Hours/Working pattern:
  The café is open every day, Monday to Sunday, year-round; shifts may vary and typically run between 9am and 5:30pm.
• Salary: £12.75 per hour (effective from 1 April)
• Interview date:
  Friday 27 March
• Online assessment required in place of a CV or online application form

Full role profile is available in the attached document. You do not need to have all listed knowledge, skills and experience; this is to provide a full picture of what is possible in this role.

• Substantial pension scheme of up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan, season ticket loan, EV car lease scheme (where applicable)
• Perks at work discounts (gym memberships, shopping codes, cinema discounts)
• Holiday allowance up to 32 days plus holiday purchase scheme (subject to criteria)
• Flexible working where possible
• Employee assistance programme
• Free parking at most Trust places