Floor Manager Nettle - Conduit

Position: Floor Manager Nettle - The Conduit
Location: St James's

Floor Manager

Location:

Nettle at The Conduit Reporting to:
Restaurant Manager Working Closely With:
Restaurant Manager & General Manager, £38,000 - £40000 Tronc and excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for The Floor Manager is responsible for leading service on the floor and ensuring the smooth, efficient and high-quality delivery of the guest experience. This is a hands-on role, acting as the operational lead during service - managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.

About Nettle Nettle is a new rooftop restaurant at The Conduit in Covent Garden, created in partnership with Levy UK. Guided by the British landscape, Nettle celebrates exceptional seasonal produce, transforming carefully sourced ingredients into thoughtful, unexpected dishes. Rooted in sustainability, provenance and craftsmanship, the restaurant champions the very best of the British Isles through a menu that respects nature, embraces seasonality and creates memorable dining experiences.

More than just a restaurant, Nettle is a place where members and guests come together over exceptional food, warm hospitality and meaningful conversation. Every detail reflects our belief in honouring nature's ingredients while delivering a refined yet welcoming experience. Nettle is a collaboration between The Conduit and Levy UK. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Floor Manager

- The Role Service Leadership & Floor Ownership Take full ownership of the floor during service, ensuring smooth and efficient operations Lead and direct the team, managing pace, priorities and service flow Be visible on the floor, engaging with guests and supporting the team Ensure all areas are service-ready and maintained throughout the shift Guest Experience & Standards Deliver a consistently high standard of guest experience Build strong relationships with members and guests, recognising preferences Proactively manage guest feedback and resolve issues effectively Ensure service standards are maintained and improved throughout service Team Leadership & Support Lead and support front of house team members during shifts Run pre-service briefings and communicate key information clearly Provide real-time coaching and feedback during service Support the development of Supervisors and junior team members Act as a key link between the team and management Operations & Coordination Ensure all service areas are organised, stocked and ready Maintain coordination between front of house, kitchen and bar teams Support opening and closing procedures Ensure adherence to SOPs, checklists and company standards Assist with rota execution and team deployment during shifts Commercial & Operational Awareness Support efficient labour deployment during service Drive upselling and revenue opportunities through the team Assist with stock control (linen, glassware, crockery, etc.)

Support accurate cash handling and end-of-day procedures Compliance & Standards Ensure compliance with health & safety, food hygiene and licensing regulations Maintain high standards of cleanliness and organisation Ensure correct use of systems (POS, reservations, scheduling tools) Report maintenance or operational issues promptly Collaboration & Culture Work closely with Assistant Restaurant…