Bars Manager

Location: Winthorpe

Description

This isn’t just a bar management role — it’s your chance to take the reins of three of our most iconic, high‑energy venues and bring them to life every single day.

As our Bars Manager, you’ll be at the heart of the action, leading the teams behind Studio 36 (our flagship entertainment venue where headline acts perform), Jellyfish (our stylish cocktail lounge), and Skyline Bar (the beating heart of our famous Skyline Pavilion).

If you thrive in fast‑paced environments, love creating unforgettable guest moments, and have the passion to lead large, dynamic teams, this role puts you right where the magic happens.

You’ll set the tone, drive the atmosphere, and make sure every drink poured, every interaction delivered, and every shift run feels exceptional.

You will:  
Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality.  

Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation.  

Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance.  

Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments.  

KPIs

Guest NPS (overall, speed of service, quality of serve)  

eNPS & team engagement  

Stock yield %, stock loss, line variances, waste & compliance  

Revenue growth, SPH, Bserve volumes & category sales mix  

P&L delivery vs. budget  

Payroll management & labour productivity  

RPRPRT – Right People, Right Place, Right Time  

Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls)  

Team retention & development progress  

General Duties & Key Accountabilities

Guest Experience & Service Leadership (WET Focused)
Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns.  

Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment.  

Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages, premium serves).  

Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible.  

Be highly visible during peak trading to support, coach, and solve issues in real time.

Commercial, Stock & Business Performance  
Full accountability for stock results, including:  

stock yield performance  

line checks  

waste reduction  

stock rotation & product care  

safe cellar management  

cash variances  

Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss.  

Contribute ideas to increase WET sales: premiumisation, product placement, seasonal activation, and upsell training.  

Deliver labour plans aligned to forecasted demand, improving productivity without compromising service.  

Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing.  

Drive the profitability of the bar through margins, SPH, ATV, and effective promotions.

Team Leadership, Culture & Development  
Create clear, measurable objectives for supervisors that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience.  

Lead and develop a positive, high performance bar team through coaching, recognition, and hands on guidance.  

Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations).  

Conduct meaningful 1:1s, PDPs, performance reviews and use realtime…