Customer Team Member

Company:
JR UK Client:
Co‑op – a Customer Team Member role in Cleator Moor, North West England, United Kingdom.

Pay: £13.04 per hour,

Contract:

18 hours per week, permanent part‑time. Working pattern: a mix of opening, closing, and mid‑day shifts with flexibility across the week, including at least two evening shifts and one weekend shift (Friday after 6 pm, any shift on Saturday or Sunday). Full, paid training is provided. Availability will be discussed during the interview.

• Provide friendly and thoughtful service by putting customers first, responding to queries, championing Co‑op products and Membership, and delivering a great shopping experience.
• Support store colleagues to solve problems for customers and members.
• Ensure the store is safe and legal – keeping shelves stocked and prices, dates, and temperatures correct.
• Introduce new products and services naturally, sharing experiences so everyone learns together.
• Support the local community by getting involved in activities and events.

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

• 30% discount on all Co‑op products in‑store plus 10% discount on other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family – GP appointments, eye care, mental health support, and nutrition/fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues feel they belong. Co‑op is a Disability Confident scheme participant and offers interviews to disabled candidates who meet the minimum criteria for the role. If you need adjustments during the recruitment process, we will support you.

Co‑op is an equal opportunities employer – we welcome applications from all qualified candidates.