Shop Manager

As Shop Manager at Sue Ryder, you will use your retail experience to drive business, push sales, and achieve targets while leading a volunteer team and maintaining high standards of customer service and merchandising.

• Drive business growth, push sales and achieve targets.
• Lead your team to deliver great customer service to donors and customers.
• Work with the local community to generate sufficient donated stock for sales.
• Recruit, train and retain a volunteer team, providing leadership and guidance.
• Set high standards of merchandising and housekeeping, prioritising health and safety.
• Manage effective stock processes and ensure the shop is well merchandised with fresh, seasonal stock.
• Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
• Operate the EPOS system and manage effective stock processes.

• Customer service experience.
• People‑management experience (reviews, 1:1s, volunteer recruitment and team meetings).
• Experience achieving KPI and target performance.
• Strong IT skills (administration, email, instant messaging, video calls).
• Excellent organisational skills.
• Lone‑working experience.
• Enjoy engaging with people, a positive can-do attitude, and good financial and IT administration skills.
• Proven team leadership skills and ability to lead a large team of volunteers.
• Commercial awareness to deliver sales and meet deadlines, combined with the ability to plan and prioritise.

• High street retail or charity retail managerial experience.
• Health and safety knowledge.
• Basic proficiency with Microsoft Office (or equivalent).
• Background in high street retail, leisure, or hospitality.
• Experience in merchandising / stock rotation.
• Disability-confident employer guarantee.

In retail most work is every weekend and managers mainly work only 1 in 2. We do not expect teams to work past 5:15pm in most shops. The earliest start time is 8:45am. We have Christmas Eve, Christmas Day, Boxing Day and New Years Day off.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold funds 2.7 million hours of expert medical, practical, bereavement and emotional support annually in hospices, homes and the community.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability-confident employer, we are proud to support the 'Offer an Interview' scheme. We will offer an interview to all disabled applicants who meet the minimum essential criteria for the role. We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

If you require support to complete an application or participate fully in the interview process, please email recruitment. Once in post you will have access to staff and volunteer networks for LGBTQ+ colleagues, global cultures, people with disabilities, women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.