Volunteer Shop Assistant - Support & Training

About the role

Your local British Red Cross shop offers a variety of activities for volunteers. As a General Assistant, you will support the shop team by sorting stock, preparing donated items for sale, and delivering excellent customer service.

• Checking the quality of donated items and preparing them for sale or recycling
• Ironing, cleaning, labelling and pricing items ready for sale
• Keeping the shop well organised and tidy
• General support around the shop

No experience is required; full training will be provided. There is no expectation to use a till or computer.

You can volunteer a few hours a week, with no minimum commitment or fixed hours. Hours are agreed with the shop manager and can be adjusted as needed.

• No previous experience needed
• A warm smile and a friendly outlook

• Meet new people and be part of a dynamic and inclusive team
• Build your confidence
• Opportunity to use or develop new skills
• Reasonable pre‑agreed travel expenses, including for training
• Be part of the world’s largest humanitarian organisation and make a positive difference

We celebrate diversity, welcome refugees, asylum seekers, and anyone currently in the UK, and aim to create an inclusive environment where everyone can bring their authentic selves.

Your safety is a priority. You may be asked to complete a simple risk assessment and discuss any necessary adjustments. Young volunteers (15‑17 years) may need to find a suitable opportunity elsewhere.