Customer Team Leader

Customer Team Leader

Location:

Bedwell Road, Crosslanes, LL13 0TR

Pay: £14.48 per hour

Contract:

20 hours per week + regular overtime, permanent, part-time

Working pattern: A mix of opening, closing, and mid‑day shifts with flexibility across the week including at least 2 evening shifts and 1 weekend shift (Friday after 6pm, any shift on Saturday or Sunday). Availability will be discussed further at interview.

Pre‑requisites:
Must be aged 18+ to authorise age‑related sales.

Benefits:

• 30% colleague‑member discount in store
• Full training and career development resources
• Flexible access to pay as you earn it
• Up to 10% pension contributions
• 36 days holiday pro‑rata (including bank holidays)
• 24/7 access to GP appointments and colleague support programme
• Cycle‑to‑work scheme
• Market‑leading policies to help with life's big moments

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy and HR processes.
• Champion Co‑op through community engagement and membership growth.

• Passion for people and leadership.
• Ability to work flexibly and lead by example.
• Skills in retail, merchandising or team management (experience not essential).

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies.