Brand Partner

Overview

As a Brand Sponsored Partner, you will work with your colleagues, the Brand and Team Manager to drive sales and enhance the customer experience at our stores.

• Deliver excellent and market‑leading customer experiences.
• Put the customer at the heart of everything by proactively acknowledging them and identifying their needs and expectations, ensuring these are consistently met and resolving queries or complaints.
• Encourage every customer to engage directly with the John Lewis brand and your assigned Brand through personalised and social marketing.
• Track best‑sellers and sales performance to support promotions and new product launches such as seasonal changes.
• Create and support marketing events to drive footfall and secure new customers.
• Maximise productivity by offering ideas for continuous improvements.

• Basic IT literacy skills.
• Strong communication skills.

• Experience of working in a customer‑facing role (welcome but not essential).

Flexible working arrangements, such as flexible or compressed hours, job sharing or shorter hour contracts, where possible.