Store Manager, Customer Service Rep

Location: Twycross and Witherley with Sheepy Ward

Extra Room Self Storage is looking for an enthusiastic and motivated individual who is eager to learn and take responsibility for the day-to-day running of our stores. Youll be part of a small, friendly team in a growing, long-established family-run business. This is an interesting and varied customer service and sales role. You'll spend most of your time helping customers, finding the right storage solutions for them and ensuring the store runs smoothly.

Main duties include:
Providing excellent customer service Dealing effectively with sales enquiries by phone, face to face and by email Managing customer accounts Tracking store performance and reporting to directors Taking responsibility for the smooth day-to-day running of the store Maintaining a clean, tidy and well-presented store Ideal candidate Were looking for someone with:
Experience in customer service and ideally sales Excellent written and verbal communication skills A friendly, enthusiastic, can do attitude A passion for exceptional customer service Ability to prioritise workloads in a busy work environment Good computer skills A full driving licence Willingness to work Saturdays Working pattern: 4 weekdays, 8:30am to 6pm Saturday, 9am to 2pm one week and 9am to 3pm the next Youll therefore have one weekday off each week.

About Extra Room Self Storage Extra Room Self Storage is a growing, long established, family run business. Our stores provide modern, secure, indoor storage rooms for home and business use. Customers range from people storing household goods whilst between homes, decorating or renovating to businesses storing stock, equipment and archive files. No two days are the same. Every customer has a different story making each and every interaction unique.

Don't worry about stepping into an industry you probably don't know that much about. Well give you all the training and support that you need. From the first day, youll receive: A comprehensive induction programme Ongoing coaching and mentoring Access to e-learning Guidance from an experienced management team If you think youre a good fit and are interested in what we do, wed love to hear from you.

Please click Apply.