Manager In Training - Dunmurry

Main

Purpose:

To train & develop in a Winemark trainee management role with the aim of successfully integrating into the business as a full time manager.

Duties & Responsibilities:To successfully partake in all areas of the MIT programme, both task & class room based training in order to ensure that all areas of the operation are understood & can be used to build a profitable off licence operation. Some of the key learning responsibilities are:

• Customer Relations / Selling Skills
  – Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs

• Commercial and Business Acumen
  – Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products

• Leadership / Taking Responsibility
  – Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary

• Legislation
  – Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards)

• Organisation and Planning
  – Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required

• Maximises Resources
  – Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs

• Quality Emphasis
  – Committed to setting and maintaining high store and personal standards, with excellent merchandising skills

• Motivating Others -Encourages team effort, builds cohesion and maintains motivation

• Staff Training and Development
  – Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals

• Effective Administration
  – Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store

• Problem Solving
  – Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs

• Any other duties relevant and related to the post

Working Hours:40+ hours (as required by the programme)

CRITERIA

a)

Experience:

ESSENTIAL:

• Minimum 1 years’ experience within a similar retail or customer service environment.

• A valid driving license plus access to a car

DESIRABLE:

• Minimum 1 year previous supervisory or management experience in a retail or customer service environment

• Proven track record of stock management on a day-to-day basis

• Proven track record of staff training on a day-to-day basis

• Proven track record of driving sales and achieving targets

b)

Qualifications:

ESSENTIAL:

• Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above)

OR

• Minimum 1 year previous supervisory or management experience in a retail or customer service environment