Temporary Sales Assistant - Troon

At Wright’s Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere.

As a Temporary Sales Assistant your role is to assist the customer and promote sales in accordance with company policy.

• Maintain outstanding housekeeping levels within the shop
• Carry out all duties relating to Health & Safety matters in accordance with the company’s Health & Safety Policy Document [in liaison with HR Services Scotland?]
• Carry out all duties relating to Fire Safety matters in accordance with the company’s Fire Action Plan
• Being part of the team creating a friendly, pleasant and welcoming environment for customers instore
• Serving customers in a pleasant and courteous manner ensuring their wellbeing
• Ensure stock items are filled up daily, keep shelving tidy and assisting with product display
• Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed ensuring missing tickets are replaced
• Deal with incoming telephone calls from customers and colleagues using the company salutation
• When taking breaks ensure that a member of staff is in the sales area
• Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager
• Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance
• Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check
• Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner
• Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly
• Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock
• Assist customers on range, variety and suitability ensuring the purchase meets their requirement
• Ensure that all purchases are charged at the correct price and paid for by customers and staff members
• Be responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times
• Deal with exchanges and refunds in line with company policy
• Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers
• Carry out any other duties as required from time to time by the Shop Manager

Generous staff discount across all products stocked