Retail Manager - Uppingham

Age UK Leicester Shire & Rutland is more than a Charity, we are a lifeline to older people inour local communities. As part of our mission to support older people in their everyday lives,we provide a range of services, including our shops.
We couldn’t do what we do without the generosity of our donors, the dedication of ourvolunteers, and the loyal support of our wonderful customers. Our shops play a vital role inraising the funds needed to support our mission, and we’re looking for an enthusiastic,experienced and motivated Retail Manager to join our team and help make a real difference.

• Staff & Volunteer Management
  :
  Lead, inspire, and manage a team of volunteers and staff to ensure smooth shop operations. Provide training, motivation, and supportto ensure high customer service and engagement levels.
• Stock & Inventory Management
  :
  Oversee the receipt, sorting, pricing, and displayof donated items. Ensure that stock is rotated and displayed attractively to maximize sales.
• Sales & Targets
  :
  Achieve sales targets, monitor performance, and implement strategies to drive sales. Handle cash, tills, and bank deposits following charityprocedures.
• Customer Service
  :
  Provide excellent customer service to all shoppers, ensuring they have a positive shopping experience. Deal with customer inquiries and complaints professionally and courteously.
• Health & Safety & Compliance
  :
  Ensure the shop complies with all health and safety regulations, as well as the charity's policies and procedures, including the safeguarding for staff and customers.

• Proven experience in retail management or a similar role.
• Ability to work towards and achieve financial targets.
• Experience in volunteer management is highly desirable.
• Excellent customer service skills with the ability to engage with a diverse group ofpeople.
• Organisational and time-management skills with attention to detail.
• Knowledge of retail stock management and visual merchandising.
• A positive attitude and enthusiasm for working in a charity environment.
• Ability to be flexible and adapt to the changing needs of Charity retail
• Excellent communication skills
• Confident in delegating responsibilities and helping team members and volunteersgrow through guidance and coaching.

Contract Type:PERMANENT

Hours:30 including alternate Saturdays/Sundays and bank holidays 9am – 4.30pm,with a 30-minute paid break

Salary: £21,149.20 per annum £13.52 per hour

Closing Date:21.10.26
Interview Date: 30.10.26

Age UK Leicester, Shire and Rutland are an equal opportunities employer. We are committed to promoting a diverse and inclusive workplace and encourage applications from all sections of the community.