Casual – Retail Assistant

Role: Retail Store Assistant
Hours: Casual (Several weekdays available, including Saturdays)
Availability: For immediate start
Location:
Leigh Market
, Gas St, Leigh WN7 4PG
&
Leigh Sports Village
, Sale Way, Leigh, WN7 4JY

Salary: Hourly rate

We are looking for enthusiastic individuals to join our retail team, working front of house at our Leigh Market retail unit and our Stadium store. This role is offered with supervisory responsibilities for the Leigh Market retail store with the support of our Head of Retail, to help further develop a department that has seen encouraging growth over the last two years.

You will work under our new retail management structure as part of a team, contributing to the overall efficiency of the club’s retail stores and e-commerce website.

You will be involved in selling all our retail products, memberships and tickets from our shop counters, as well as helping deliver effective promotions, monitor shop stock levels and ensure that our market retail store is kept clean and tidy.

We want an emphasis on customer service and shop floor interaction, ensuring standards reflect those of a nationally recognised sports club.

We are offering this casual position based at our Leigh Market and Stadium store during the week with a requirement to work at our stadium store on matchdays.

You’ll be part of the exciting atmosphere at a professional sports club, making this an enjoyable role.

A knowledge of Leigh Leopards, rugby league and sports retail is a strong advantage, but not essential.

• Take the lead in managing the Leigh Market retail unit under the supervision of the Head of Retail.
• You will be required to operate the market unit, opening and closing on a daily basis.
• Highly motivated, with the ability to work independently and as part of a team.
• Strong customer service skills.
• Can work under pressure and handle difficult situations.
• Professional, punctual and proud of your work.
• Handling customer queries and complaints via phone, email or in person
• Competent and trustworthy when handling cash and stock.
• Competent with basic IT and administration responsibilities.
• A calm head and good at communicating.

• Experience in retail and sales is desirable.
• Suitable qualifications are an advantage, but not essential.
• Proficiency in Microsoft Office and basic IT skills are important, plus a knowledge of retail management software preferred.
• Competence in using till systems, stock control systems and e-commerce content management systems (CMS) is a strong advantage.
• Excellent organisational skills.
• Outstanding communication and interpersonal skills.
• Ability to be resourceful and proactive when issues arise.

• Dynamic and engaging person with a passion for retail and great customer service.
• Excellent interpersonal skills, strong cultural sensitivity, and first-class customer engagement skills.
• Committed to always demonstrating the highest professional standards of operation and delivery.
• Excellent communicator and the ability to communicate effectively with a diverse range of people.
• Able to present a highly professional image when representing the Club.
• Positive mindset, resilient and able to balance multiple priorities whilst remaining focused.

Shifts are mainly Monday to Friday 9am - 5pm.

The Market also operates on a Saturday 9am - 4.30pm and the club shop 9am - 12pm.

Matchdays require flexibility towards working hours and during busy periods. Shifts may also be available during evenings, weekends and bank holidays.