SSSP - Sales Support Executive

Role

Sales Support Executive – (Job N/SSSP)

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. We have an exciting new career opportunity for a Sales Support Executive to join our wider sales team, dealing mainly with inbound leads.

Location
:
Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY
.

Contract Offered
:
Full-time, Permanent.

Working Hours / Shifts
: 40 hours per week, Mon to Fri from 08:40 to 17:20.

As a Sales Support Executive within Randox Health, you will be responsible for supporting the generation of sales for our in-person clinics and home testing kits. Predominantly dealing with inbound queries, you will navigate and convert these inquiries into bookings for appropriate tests at our in-clinic locations or for at-home testing. In this varied role, there will also be an element of supporting our customer support team during peak periods.

Some of the main duties of the role include:

• Dealing with inbound customer queries and converting these to clinic appointments or at-home testing kits.
• Responding to customer inquiries:
  Address incoming calls, emails, and messages promptly, providing accurate information about products, services, and promotions.
• Order processing:
  Handle customer orders from initiation to fulfilment, ensuring accuracy and timely delivery.
• Provide administrative and data support to the sales team, facilitating efficient sales processes.
• Serve as a primary point of contact for customer inquiries, resolving issues promptly to maintain satisfaction.
• Work closely with the wider sales team to strategise and coordinate sales efforts effectively.
• Track existing sales orders and keep CRM up to date.
• Support our customer support team when needed.

Essential criteria:

• Qualified to at least degree level or previous sales or marketing experience.
• Experience in dealing with customers, such as in retail or customer support.
• Ability to build rapport with a diverse range of people.
• Strong communication and interpersonal skills.
• Teamwork skills and the ability to foster good working relationships.
• Driven and self-motivated to hit and exceed targets.

Desirable:

• Experience with inbound sales or lead generation.
• Previous sales, marketing, or administration experience.
• Experience dealing with customers via phone.
• Some understanding of a general sales cycle.

Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (quick and easy process). This advert may be open for as long as 30 days, although we may close the advert early, if we receive sufficient applicants.