Internal Sales​/Branch Support

Position: Internal Sales / Branch Support (Permanent)
Location: Bickenhill

Job Title:

Internal Sales / Branch Support

Location:

Birmingham
Salary:
Up to £45,000 per annum (depending on experience)

Overview
We are recruiting for an experienced Internal Sales professional to join a well-established electrical wholesale business. This is a senior, all-round role suited to someone who wants genuine responsibility and involvement in the day-to-day running of the branch, rather than a purely transactional internal sales position.
The successful candidate will take ownership across sales, customer relationships, and operational support, working closely with management to ensure the smooth and efficient running of the business.

Key Responsibilities

Manage internal sales activities, handling customer enquiries via phone and email
Prepare and manage quotations, pricing, and margin control
Build and maintain strong relationships with key contractor and trade accounts
Support and, where required, take responsibility for aspects of the day-to-day branch operation
Work closely with suppliers on pricing, availability, and lead times
Support external sales and business development activity
Oversee order processing, stock availability, back orders, and deliveries
Handle customer queries, pricing issues, and escalations professionally
Contribute to branch performance, sales growth, and customer retention
Support branch management with operational and commercial tasks as required
Experience & Skills Required

Proven experience within electrical wholesale (essential)
Strong internal / inside sales background with a commercial mindset
Broad product knowledge across electrical wholesale ranges
Confident managing customer accounts and negotiating pricing
Organised, proactive, and comfortable taking responsibility
Able to work across multiple areas of the business as needed
Strong communication and problem-solving skills
What’s on Offer

Salary up to £45,000, depending on experience
A role with genuine autonomy and responsibility
Opportunity to be a key figure within a successful electrical wholesale branch
Long-term progression for the right individual
To be considered for this role please apply now