Client Success Manager

Job Description

Client Success Manager

Immediate start

Monday to Thursday 8am - 5.30pm whilst training
then hours change after 2 month probation to 11am - 9pm Monday to Thursday

£30,000

** Sales Experience Required**

We’re looking for a driven Client Success Manager with proven sales experience to grow revenue across our lapsed and existing accounts. This role blends relationship management with proactive selling - owning accounts, closing deals, and delivering outstanding service while representing the brand at the highest level.

• Grow sales revenue within the house client base
• Act as the main point of contact and deliver first-contact resolution
• Chase quotes, close orders, and secure deposits and balance payments
• Manage orders end-to-end, including shipping updates and follow-ups
• Resolve client issues quickly and professionally
• Maximise touchpoints using approved sales techniques
• Maintain accurate CRM records and client communications
• Represent the brand professionally at all times
• Support and attend domestic and international trade shows

• Proven sales experience (essential)
• Confident communicator by phone and email
• Strong relationship builder with a commercial mindset
• Highly organised and KPI-driven
• Working fully onsite in East Sussex, this role is 4 days a week Monday to Thursday 8am - 5.30pm for 2 months while training then the hours will be 11am - 9pm

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.