Client Services Manager

Client Services Manager

Location: (hybrid/office/remote)

Employment type:
Full Time

Working Hours: (Monday to Friday)

What s in it for you

We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job you re starting a career with real support behind it.

24 days annual leave plus bank holidays

Option to buy up to 5 additional holidays

Group Personal Pension Plan

Career development & progression with the opportunity to earn professional qualifications

24/7 access to a virtual GP and Mental health support & counselling services

Cycle to Work scheme

Discount club - supermarkets, phone bills, gyms & more?!?

Life assurance cover

Long service recognition

Enhanced Maternity Pay

Paid volunteering opportunities in your community

About the role

The Client Services Manager is responsible for driving growth within Ipsum 11kV ICP Division by identifying, developing, and securing new business opportunities across social housing, industrial and commercial (I&C), and EV infrastructure sectors. The role focuses on expanding Ipsum market presence, building and maintaining strong client relationships, and ensuring revenue and margin targets are achieved in line with the company s strategic objectives - to cover Midlands / South / South East / South West

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As a Client Services Manager you will

Identify and secure new business opportunities across housing developers, commercial clients, and EV infrastructure projects.

Build and maintain strong relationships with clients, consultants, IDNOs, and DNOs, ensuring Ipsum is seen as a trusted, knowledgeable partner.

Develop a clear and accurate sales pipeline through CRM, tracking opportunities from enquiry through to contract award.

Work closely with estimating, design, and delivery teams to prepare professional, commercially sound proposals that meet client needs.

Monitor competitor activity, market conditions, and IDNO incentives to position Ipsum effectively and maximise win rates.

Partner with design, operations, and commercial teams to ensure handovers are clear and clients experience a smooth transition from tender to delivery.

Deliver accurate sales forecasts and contribute to divisional budget planning.

Represent Ipsum at client meetings, networking events, and industry conferences to promote capability and build presence in target sectors.

Support the development of sales processes, marketing materials, and systems to improve efficiency

?About you

Level 2 Diploma in Skills for Business Sales and Marketing (or equivalent).

Level 3 Award or Certificate in Business Development / Sales Management (desirable).

Full UK driving licence (essential).

Proven track record of business development within ICP, utilities, or electrical infrastructure.

Experience of selling HV/LV connection services, substation installations, or EV charging infrastructure.

Strong understanding of ICP/IDNO frameworks, connection processes, and commercial models.

Demonstrable ability to build long-term client relationships and meet or exceed sales targets.

Some experience in managing or mentoring others would be an advantage

Our commitment to Equal Opportunities

We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive workforce.? Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.?

Next steps

If you re interested in this opportunity, please apply or reach out to the Talent Team for more info!